Customer Manager Canada (P&C Insurance)

About The Team

The Corporate Solutions Customer Management Team represents all products and solutions to lead the customer experience, sales and business development efforts for a portfolio of strategic customers.

The Customer Management Team is looking for a highly motivated person to grow Swiss Re Corporate Solutions' economic profitability. The Customer Manager is responsible for the relationship development and management of an assigned portfolio of strategic customers with complex and global needs with focus on an industry segment. His/her primary responsibility is to retain and expand the relationship with assigned customers across all product lines (cross/up-selling), in order to maximize our Share-of-Wallet (SOW) and become a strategic partner.

The holder of this position is measured on delivery of top and bottom line targets, as well as specific profitability targets, and is encouraged to promote traditional and innovative solutions, ESG (environmental, social, and corporate governance), and analytics as they work to address his/her customers' risk management needs/objectives.

About The Role

Your primary responsibility will be to defend and expand business relationships for assigned customers to become the insurance partner of choice.

As the point of contact, you will be responsible for the management and development of these strategic customers with complex and global requirements, as well as generating and managing business opportunities across products and geographies.

You will provide timely financial reporting, maintain high quality data in internal systems, prepare meetings with senior leadership and provide data to senior management upon request.

Sales & Account Management

• Drives customer negotiations, organizes and leads internal cross-functional customer teams to deliver the best possible solutions/service to the customer. Highly adept to create innovative improvements for the Swiss Re Corporate Solutions processes, products, systems.
• Develops and executes detailed sales plans ensuring support of the end to end journey.
• Experienced in data analytics, developing methodologies and outputs to provide key insights to drive business decisions.
• Leads and coordinates all new or renewing business transactions, and strategic customer relationship activities.
• Handles sensitive customer-related issues and ensures swift resolution.
• Establishes a strong relationship with assigned customers, key decision makers, and their brokers and develops a deep knowledge of stakeholders' world and macro/micro factors affecting it.
• Develops understanding of customers' sustainability, risk management and insurance goals, and implements a clear strategy to provide relevant solutions to enhance the customer experience.

Compliance & Control

• Ensures that relevant (Customer, Group, Divisional, etc.) deadlines are met
• Acts according to Swiss Re Code of Conduct
• Lives Swiss Re's Values and Corporate Solutions' Key Behaviors
• Ensures compliance with Swiss Re guidelines

Performance Criteria

• Cross-sell and up-sell opportunities
• Inspires colleagues to embrace the mandate to achieve Corporate Solutions' strategy and ambition.
• Invests time in relationship-building, internal and external, to reduce siloes and to enable working towards a common goal.
• Customer satisfaction / loyalty
• Delivery of top and bottom line targets
• Generates new and manages retained business
• Sales leadership effectiveness
• Promotion of innovative and alternative risk solutions

About You

• Track record of dealings with complex insurance transactions.
• Excellent communication and negotiations skills with ability to handle conflicts and align multiple parties' interests
• Pragmatic, 'can do' solution mentality
• Consistently demonstrates an impactful communication style with a variety of audience, adjusting their style to the purpose of the message and listening with curiosity to understand other individuals or teams' perspective
• Knowledge of the insurance industry and/or risk management.
• An engaging personality, a team-builder and networker with the ability to stimulate thinking and encourage team members to see new possibilities
• Recognized as an industry expert in at least one or more of the following industries: Food + Beverage or Manufacturing who can lead practices in order to identify creative and strategic initiatives.
• Broad industry network with key stakeholders (corporate risk managers, c-suite leaders, brokers, insurance professionals).
• Familiarity of various CRM systems like salesforce.com
• Customer-centric
• Highly aware of the importance of social capital and navigates complex social relationships and environments
• Strong entrepreneurial business acumen with strategic vision and result oriented
• 7 - 10 years of Customer/Account Management or Sales in the insurance and/or financial services industry including exposure to alternative risk solutions.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

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Reference Code: 124620