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Company | Winnipeg Regional Health Authority (WRHA) |
Address | Winnipeg, Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-10-06 |
Posted at | 7 months ago |
Requisition ID: 344123
- Shared Health
- Northern Health Region (NHR)
- Prairie Mountain Health (PMH)
- CancerCare Manitoba (CCMB)
- Interlake Eastern Regional Health Authority (IERHA)
- Winnipeg Regional Health Authority (WRHA)
- Southern Health – Santé Sud (SH-SS)
- Experience working as a business relationship manager, solution/business or data analyst, with project management approaches and methodologies, with IT Service Management (ITSM), clinical systems, and/or Enterprise Resource Planning (ERP) systems are assets
- 5 years of work experience in a similar business relationship management role in an organization with complex governance models to apply strategic intentions to tactical issues and support human change management efforts, ideally in the digital field in a health services organization and/or in the health services system in Manitoba
- A post-secondary degree in a relevant business, technology, or health related field from an accredited education institution. An equivalent combination of education and experience may be considered
- Project Management certifications (e.g. PMP or equivalent) and IT Services Management Certifications would be an asset (e.g. ITIL 4: Foundation, and/or Direct, Plan and Improve and/or Digital and IT Strategy) would be assets
- Expertly navigating customer escalations
- Developing and managing business relationships with customers in a Digital/Healthcare environment
- Collaborating with senior leaders across the Manitoba health system
- Maintaining and improving on customer service/experience leveraging customer feedback and Key Performance Indicator (KPI) reporting
- Participating and facilitating strategic planning activites
- Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg
- Interruptions to respond to questions from executives, and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled
- Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the province; must be available in-person at assigned SDO site(s) the majority of the time (preference will be given to those living in/prepare to live in the SDOs region)
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