Relationship Manager Chase Merchant Services - Canada

Responsibilities

• Handling inbound calls and escalations from at-risk Chase Merchant Services merchants.
• Negotiating new contracts.
• Analyzing and proposing alternative processing solutions and options.
• Analyzing issues merchants are experiencing and providing improvements to existing setups and products.
• Cross selling value-added products or services in order to enhance the merchants processing experience.
• Participating in proactive campaigns and projects focused on retaining customers and improving merchant experience.

Qualifications

• Excellent customer service skills and experience helping merchants with escalated service issues
• Complete computer and Microsoft Office proficiency a must
• Negotiation and sales skills a definite asset
• Excellent written and verbal skills (English/French)
• Solid knowledge of Chase Merchant Services pricing, including Discount Rates, Interchange Differential, Non-Qualified Transaction Processing Fees, Assessment Fees, MDR and IPT pricing methodology and Association pricing preferred
• Industry experience preferred
• Professionalism, attention to detail, and creative problem-solving skills
• Ability to maintain good rapport with co-workers and employees of different departments
• Must be available to work between the hours of 8:00 am- 7:00 pm
• Bilingualism (French / English) preferred
• Familiarity with Chase Merchant Services systems including Salesforce, PeopleSoft, EBS, and CST an asset

JPMorgan Chase is committed to employment equity and encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.