Relationship Manager, International Subsidiary Banking

Opening up a world of opportunity.
We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
Commercial Banking
Our global reach and expertise help domestic and international businesses around the world unlock their potential. Our customers range from small and medium-sized firms focused primarily on their domestic markets, through to large companies operating globally. Our services include working capital, term loans, payment services and international trade facilitation.
About The Role
This posting will be recruiting 2 roles.
HSBC corporate consists of c. 60,000 Master groups in the Large Corporate (LC) and Middle Market Enterprise (MME) segments and represents Commercial Banking's largest and more complex customers. On a per average customer revenue basis, Corporate customers are also Commercial Banking's most profitable customers. Commercial Banking (CMB) Corporate provides standard commercial banking products (working capital finance, short-term loans, deposits, payments etc.) in conjunction with product specialists (e.g. Global Payment Solutions, Global Banking and Markets), Corporate Banking provides both domestic and cross-border banking solutions including Cash Management, Trade Services, Insurance, Investment Banking and advisory services.
International Subsidiary Banking (ISB) is Commercial Banking (CMB)’s international proposition which aims to provide banking coverage to the subsidiaries of Commercial Banking (CMB) customers within the Large Corporate and Mid-Market Enterprise segment. The International Subsidiary Banking (ISB) strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers. The International Subsidiary Banking (ISB) business is a significant contributor of revenue to Commercial Banking (CMB) and consists of a network of dedicated bankers across more than 40 countries
The role holder (as a Relationship Manager within the International Banking Team) is expected to acquire, retain, and expand relationships with the customers we want to bank within the International Subsidiary Banking segment, by profitably identifying and meeting their needs. This means identifying customer needs first and then recommending product solutions (primarily Global Payment Services, but also Credit, Global Markets and Trade Finance) that are appropriate for the customer to consider and accept. International Banking Team clients have varying needs from basic client servicing to more complex multi-product needs.
Responsibilities:

• Ensure all interactions with customers are of a high quality and conducted according to the highest professional standards
• Ensure early identification of problem relationships and take action where there are potential and existing problem accounts to protect HSBC interests.
• Promote an environment that supports diversity and reflects the HSBC brand.
• Establish an effective working relationship with Risk Management teams, in order to validate the accuracy of the customer risk profile.
• Coach and provide development support to other RMs and support officers, taking a genuine interest in their progression
• Be an ambassador for HSBC and develop the bank’s profile in the local community, with a particular focus on international business.
• Complete, timely, and in-depth evaluations or reviews of financial and operating risks for all credit facilities, in order to ensure usage is in accordance with approved terms and conditions.
• Lead, inspire and motivate junior colleagues to ensure a seamless relationship management service is delivered.
• Compliance with and management of sales and suitability risks and requirements.
• Take a proactive approach to client planning across the portfolio collaborating with product partners and senior management as appropriate.
• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking and inform targeted future sales efforts
• Collaborating with product partners to identify and match customer needs with relevant expertise; notably with Global Payment Solutions (GPS), Global Trade and Receivable Finance (GTRF), Global Banking and Markets (GBM).
• Maintain awareness of operational and fraud risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
• Adhere to structures and processes in place for the management of credit, operational, reputation and regulatory risk.
• Resolve any/all identified issues promptly, and escalate concerns to management as appropriate to ensure timely awareness of any material concerns.
• Exercise effective portfolio stewardship and control, ensuring adherence to all relevant Risk policies, Audit and Compliance standards.
• Provide active feedback to seniors on process, operations, risks etc., and make recommendation as to how these can be changed to secure the customer and the bank.
• Embody the Group's values and global standards in every aspect of how you operate as a Commercial Banking (CMB) banking professional.
• Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC.
• Act as a team player, supporting development of a positive, collaborative culture consistent with Group Values

Requirements
Essential:

• Ability to thrive in an extremely fast paced and busy portfolio
• Minimum of 2 years experience in managing commercial relationships with international needs
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services
• Excellent time management, planning and organization skills
• Strong analytical skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Ability to interact with business customers at all levels

Desirable:

• Knowledge of Trade, GPS, GB&M products and capabilities
• Knowledge of group systems, including CARM, CME/CV, HORIS, AI, Global Links, and Omnia
• Knowledge of CMB policies and procedures as per CMB FIM
• Knowledge of how corporate clients operate
• Bachelors Degree in Finance, Accounting or related field
• Strong preference to hire within the Greater Toronto Area but can also be flexible for Vancouver or Montreal

HSBC Proud
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We encourage all Black people, Indigenous People of Canada and people with disabilities to self-identify in their applications. Please contact our Canada Careers mailbox ([email protected]) with any additional inquiries or for support and reasonable accommodations during the selection process.
If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.