Program Manager: Enterprise And Corp

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Innovative - All ideas matters
• We work hard and party even harder.
• Autonomous - We encourage and trust your decision making skills.
• Flexible - We believe in results
• Inclusive - Everyone is Included and everyone wins
• Progressive work environment- If you have skills to prove we have all ladders for you to grow

About the job

Cloud Platform team helps customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an entrepreneurial team in this rapidly growing business, you will help shape the future of businesses of all sizes using technology to connect with customers, employees, and partners. The Program Manager is responsible for managing the day-to-day operations of the Google Cloud’s Enterprise and Corp’s business.

Base Salary: 75,000 CAD per yr

Responsibilities

• Support with data enrichment in Salesforce.com (CRM database).
• Weekly sync with Operations to track performance.
• Work on AI based enterprise sales outreach programs
• Collaborate with other departments, such as marketing, sales, and partners to ensure that the Google Cloud’s Sales Enterprise and Corp program is successful.
• Responsible for cascading communication across the sales teams.
• Supporting to create and deliver enablement sessions to the sales teams.
• Operational excellence and workflow improvement.
• Formulate, organize and monitor inter-connected projects.
• Effective resolution based approach.
• Support with development and lead outbound campaigns from idea-generation.
• Handling change management and stakeholder management.
• Building performance and productivity reports and dashboards on SFDC.

Who are we looking for?

• Knowledge of Salesforce and ability to create SFDC reporting
• Ability to speak and write English fluently and idiomatically with strong communication skills
• Organized and has pipeline management, time management skills and prioritization skills
• BA/BS technical degree
• Solid understanding of IaaS, PaaS, SaaS industry, Cloud computing concepts and competitive landscape in the Cloud Service Providers world.
• Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team
• Thrive in a fast-paced, high-growth, rapidly changing environment
• Previous project management experience.
• Desire and willingness to try new concepts and fail-fast

Benefits & Perks

• Competitive salary.
• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Paid 4 weeks training, 2 weeks annual leave.
• Weekly Friday socials, trivia nights, games, and movie outings.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule from Monday to Friday, 9 hrs. shift from 9 AM to 6 PM

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
• Hybrid setup, working from client office (based in Toronto) and employer location (based in Toronto)

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.