Manager, Enterprise Technology Jobs

POSTING #: 23-373EXT

Posting Date: June 09, 2023

Closing Date: June 16, 2023

Manager, Enterprise Technology

Location: 120 Martin Ross

Status: Permanent Full-Time

Job Summary:

Reporting to the Director, Digital Strategy & Chief Information Officer, the Manager - Enterprise Technology will be responsible for providing strategic leadership to the Enterprise Technology team in the delivery of IT infrastructure selection, implementation, maintenance and the transition and management of related Cloud Services. The Manager will also be responsible for the ITS Service Desk and the Device Management team that is accountable for procurement, asset life cycle management, including replacement and disposal of end-user devices and commercial-off-the-shelf software (ex. PCs, Macs, laptops, tablets, printers, mobile phones, Adobe). As part of this role, the Manager will be accountable for the successful execution of a project portfolio as well as the optimization and effectiveness of operations. The Manager envisions medium-long term changes, responds to risk, and identifies growth opportunities and fundamental improvement changes. The Manager oversees the annual work plan and ensures the appropriate capacity and capabilities are in place to deliver the required projects and operational services using staff and/or external vendors. Working collaboratively with the ITS leadership team, The Manager will be an inspirational leader who will drive the modernization of the IT infrastructure to support TPL’s multiyear Digital Strategy

Duties:

Strategy Development

• Provides input to the Toronto Public Library’s yearly business planning process and future potential projects.
• Provides regular assessment of operational risk and performance effectiveness
• Ensures development and maintenance of technology that are aligned with enterprise applications priorities and needs
• Leads the continuous improvement of Enterprise Technology, processes, services and relationships
• Identifies and implements innovations to minimize the current spend on services through consolidation and efficiency
• Develops an annual work plan for the operational area/program
• Leads the overall planning processes for Enterprise Technology and recommends cost and or value improvement initiatives and partnering opportunities

Operations Management

• Provides decision-making on unresolvable escalations for operational issues, problems, and service requests.
• Evaluates operational risk exposures in existing and new business initiatives and processes.
• Ensures the ongoing performance of Enterprise Technology, focusing on stability and efficiency of the system & day-to-day support, and defining plans and implementing system enhancements as required from a technical perspective
• Provides expertise on new initiatives or enhancements to determine feasibility and assign resources to do technical work
• Leads the governance process of enterprise wide control in accordance with service level agreements.
• Leads in translating the corporate and digital strategy, business metrics and customer needs into a plan that will meet the growing demands of TPL
• Develops technical and operational standards, policies and procedures to ensure the effective, efficient and secure operation of Enterprise Technology
• Oversees business continuity, capacity management, and disaster recovery plans for area of responsibility.
• Other duties as assigned by the manager.
• Establishes policies, standards, and procedures ensuring compliance with overall business strategy, standards and plan.

People Leadership

• Establishes a culture and work environment that attracts, retains and motivates the highest caliber of technical professionals
• Leads and mentors others who manage teams
• Establishes a culture and work environment that attracts, retains and motivates the highest caliber of employees
• Provides full scope of leadership responsibilities to a team of function-specific resources including recruitment, setting/measuring performance outcomes, career development/counseling, approval of leadership and training opportunities, and performance management

Partner & Stakeholder Relationship Management

• Ensures highly collaborative working relationships & teams through cross portfolio engagement with stakeholders (internal customers, external partners/regulators/vendors and customers, and Management) to enable portfolio and integrated planning.
• Leads and participates in various committees, workgroups, and project teams to ensure ongoing input and review of business direction, ensuring alignment of applications portfolio with TPL’s current and future needs.
• Evaluates, recommends, negotiates contracts and manages ongoing relationships with strategic vendors and service providers
• Plans and directs activities to provide guidance and engages business leaders on their respective operational needs and to support achievement of their business strategic objectives
• Key decision-maker to resolve critical issues and escalations through direct engagement with stakeholders.

Note: This role will periodically require after hours or weekend support based on operational needs and unplanned major incidents.

Qualifications:

• 12+ years of related work experience, with 8+ recent years focused on IT leadership roles.
• Superior level knowledge of key management practices for leadership – people, process, technology
• Minimum eight (8) years experience in a similar IT management role leading application implementations and support for large-scale IT infrastructure portfolios for on premise and cloud solutions.
• Ability to understand complex business needs and focuses on definitive solutions beyond the functional group and considers TPL's strategy and mandate
• Post-secondary education in the field of Information Technology, Computer Science/Engineering or related combination of education and experience.
• Minimum eight (8) years demonstrated experience in IT infrastructure support and/or management role.
• Excellent interpersonal and communication skills to work with multiple stakeholders in large scale system operations management and to collaborate effectively design / development phase to “steady state” operations
• Proven ability to oversee multiple or complex project/operational objectives and targets are met according to set standards and within the prescribed timelines and budget
• Ability to manage resources and budgets, and track, escalate and provide recommendations to manage issues and risks could pose reputational risks to TPL
• Expert and in-depth understanding of IT infrastructure and service desk management, in particular managing IaaS and PaaS vendor agreements
• Demonstrated success in inspiring and engaging a high-preforming team in a unionized environment

Salary: $123,830.00 - $160,477.00 per annum (2023 Rates)

How to apply:

E-mail your cover letter and resume, quoting the Job Posting #, to [email protected]. We thank all applicants and advise that only those selected for an interview will be contacted.

The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.

The Toronto Public Library invites applications from all qualified individuals. The Library is committed to employment equity and diversity in the workplace and welcomes applications from visible minorities, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity.

Upon request, accommodation will be provided for persons with disabilities through all stages of the recruitment and selection process.

If you require an accommodation to apply to a Toronto Public Library job posting, please send us an email with your accommodation needs at [email protected] quoting the posting number and the title.

If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible. All accommodation requests are confidential.

The Toronto Public Library invites applications from all qualified individuals. The Library is committed to employment equity and diversity in the workplace and welcomes applications from racialized people/people of colour, women, Indigenous people, people with disabilities, and 2SLGBTQ+ people.