Relationship Manager, Partnership Design & Operations

What You'll Do

Reporting to the Associate Vice President, Partnerships Design & Operations within the Value Creation team, the Relationship Manager is a high-performing and results-oriented contributor.

The Value Creation (within Corporate Development) team has a broad mandate, which includes architecting and leading the integration of new businesses into CTC, the execution of divestitures and business wind-downs, strategic and operational support for complex business initiatives, and the facilitation of new Partnerships for CTC and Triangle Rewards.

More specific to this role, the Partnerships Design & Operations team within Value Creation is primarily responsible for developing Partnerships from inception to ongoing execution. The team leads cross-functional working groups to plan, operationalize and provide ongoing support for new partnerships. This role works with senior leaders from across the organization to bring to life a broad spectrum of partnerships, but with a grounded focus on evolving the Triangle Rewards loyalty program.

The Relationship Manager is focused on the ongoing management of Canadian Tire’s new loyalty partnership with Petro Canada. This role will be the owner of the Relationship with our Partner and is focused on ensuring the success of the Partnership in the short and long term.

The successful candidate for this position has managed complex projects, has experience building relationships with both internal and external parties and is comfortable working in fast-paced and sometimes ambiguous environment.

• Lead the day-to-day communications between Petro Canada’s loyalty function and Canadian Tire
• Lead the planning and execution of joint customer initiatives between the two parties
• Collaborate with internal CTC functions to ensure smooth day-to-day operations of the Partnership
• Act as a steward for the Triangle Rewards Member to ensure that the program is delivering value to customers
• Alongside the AVP, Partnership Design & Operations, set the strategic roadmap for the Partnership and lead the analysis required to support Executive decision making for key Partnership decisions
• Serve as the business owner in working with the various Operations, Implementation and Marketing teams when managing when bringing to life new partnership capabilities/functionality
• Analyze customer/member data to measure the success of and support future customer engagement initiatives through the Partnership
• Represent the Partnership and its performance to internal Canadian Tire stakeholders

What You Bring

• A client service orientation with experience building strong working relationships with external partners/clients/vendors
• Excellent organizational skills and ability to meet deadlines across multiple projects
• Proven success in gaining credibility and building trust with colleagues and senior-level decision makers
• Strong leadership skills and an ability to guide others in a cross functional team environment
• Ability to independently navigate and contribute to discussions with various businesses and stakeholders
• A genuine curiosity towards retail and the Canadian Tire Corporation ecosystem
• Excellent business acumen with proven ability to ‘connect the dots’ across several considerations
• A minimum of 4-6 years of experience in a high-calibre team planning and producing deliverables for complex strategic initiatives
• Strong judgement for dealing with a senior audience and sensitive projects
• Comfort working in ambiguous projects for which there is no “blueprint”
• Experience building and managing relationships with internal and external stakeholders
• Retail and/or loyalty industry and operational experience is considered an asset

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.