Relationship Manager (Outbound Sales)

Exchange Bank of Canada (EBC) is a Schedule 1 bank based in Toronto, Canada.

Discover the opportunity to join an international, dynamic, and responsible bank that fosters the development of all its employees. Every day, we empower employees to achieve more. As we are a new bank in Canada, each employee is given a unique experience and great opportunities for a career growth.

As a specialist in wholesale foreign exchange services, EBC provides a wide range of foreign currency exchange and international payment services to financial institutions and corporations tailored to streamline processes and delivered with unparalleled customer service.

Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.

Our Values:

• Collaborative - We always win as a team.
• Customer First - We earn the right to be our clients’ first
• Integrity - We hold ourselves to the highest standard to build trust.
• Innovative - We find new methods to deliver change and advance technology to the industry.
• Passionate - We are driven to be the best in class.

Exchange Bank of Canada is seeking an experienced Relationship Manager to join their Sales Team!

Role Purpose: The Relationship Manager position is generally an outbound sales position where the employee prospects new business opportunities for EBC with the goal of building a book of business for the organization. The employee will be responsible for initial market research within the SME business sector, and an outbound sales outreach approach. The ability to communicate, research and qualify prospective clients, as well as the use of marketing and sales skills with prospective companies over the phone is essential to success in this position.

The Relationship Manager position acts as the first line of contact for prospective clients targeted by EBC. The employee will conduct the responsibilities outlined below in return for “Best in Class” base salary plus commission compensation package.

Essential Functions:

• Document the result of each communication, update the database and type clear and concise notes after each contact is made with a company.
• Utilize professional communication, research, and qualifying skills, to generate contact information and maintain a database of new potential clients in Salesforce.
• Provide necessary support for any onboarding issues, concerning Salesforce updates, collateral posting and general support to aid the onboarding process.
• Onboard clients, maintain relationships and conduct Corporate Foreign Exchange transactions with employees book of business.
• Perform all other reasonable duties as requested by management.
• Contact SME companies across a defined jurisdiction to introduce EBC products and services.
• Identify and Prospect identified potential clients via cold-call or email outreach, face to face methodologies, while meeting or exceeding new client targets set by the Management.
• Outreach strategies should target communications with key decision makers for accounting or financial matters of the prospective company with the view of qualifying the client in relation to EBC products and services.
• Act as an Ambassador for the Sales Team, and conduct work duties in such a manner that does not compromise or bring the company into disrepute.
• Attend and actively participate in team and company meetings.

Competencies:

• Customer/Client Focus
• Technical Capacity
• Sales and persuasion skills
• Knowledge of financial markets
• Experience in outbound Cold calling

Qualifications and Experience:

• 4+ years’ experience in foreign exchange and international payments.
• Prior experience working with SMEs across Canada is considered an asset
• Excellent with CRM tools and technology as well as Microsoft Office products and PowerPoint
• Must possess a strong track record of proven leadership of high performing teams in Sales
• Post-secondary degree or diploma in Management or Business, or equivalent in training, education or experience in a related field or function.
• Prior experience with selling FX and international payments to SMEs

Benefits:

• Holiday Pay - Paid day off for 11 designated holidays throughout the year
• Health/Dental/Vision Basic Life, AD/D, and Short/Long-Term Disability
• Paid Sick/Personal Time Off
• RRSP - Company matches up to 5%
• Paid Vacation Time Off
• Commuter Reimbursement - EBC will pay the toll, bus or metro cost in and out of work

Please attach your resume for submission.