Customer Relationship Manager Jobs

This position provides overall oversight and strategic direction of

key OpenText accounts. The Customer Manager will also have

responsibility for growing executive relationships, account P&L, and

fostering new opportunities.

The Customer Manager is responsible for day to day client management.

This individual reviews and approves all revenue and contractual

issues associated with the account, including but not limited to

contract renewals, upselling in the account, escalation of delivery

issues, resolving billing and rev rec issues, collection issues, and

providing overall primary escalation point for customer issues that

could impact client satisfaction and our revenue.

You’re Great At

 * Solving problems with customers and developing client

relationships.

 * Microsoft Office, SAP, and project delivery applications.

 * Project scorecard & financial reporting, with great attention to

detail.

 * Negotiating scope, costs and deliverables for complex B2B

solutions.

 * Working effectively with Field Sales Teams to benefit end customer.

What It Takes

 * 1-3 years of relevant experience managing a diverse portfolio of

enterprise customer accounts.

 * Demonstrated ability to partner and manage complex relationships

across the organization.

 * Ability to navigate complex customer issues across multiple

functional areas.

 * Working knowledge of Cloud/Software-as-a-Service products.