Customer Administrator Jobs

The Customer Administrator:is accountable, as part of a team, for providing support to clients on all issues relating to the international payment process whilst maintaining our reputation for ease of transaction and friendly service.

Key responsibilities include providing outstanding customer service, answering questions, explaining processes, products and services, and providing back office services in accordance with internal procedures and relevant legislation.

What you do

• Maintain current and up to date knowledge of internal policies, procedures and processes.
• Oversee and ensure the proper settlement of customer transactions.
• Communicate effectively with internal departments when required i.e. Compliance.
• Other duties as assigned.
• Verify accuracy and completeness of Wire information, New Account Set-Ups, Pad/Credit Facility Requests.
• Follow up with clients in accordance with AML/CTF regulations.
• Respond to client enquires related to the online platform.
• Engage with the client as appropriate to obtain required documentation/information.
• Achieve personal/team SLAs and productivity targets.
• Data entry (Wire Information, New Account Set-Ups, Pad/Credit Facility Requests, LEI’s, Leads).
• Gain knowledge of and remain up to date on relevant legislation.
• Complete compliance EDD requests by liaising with the sales team and client.

What you'll bring:

• Strong attention to detail and ability to perform multiple tasks.
• Efficiency and exceptional time management skills.
• Ability to be flexible and work in a busy environment.
• Excellent interpersonal and communication skills.
• Ability to remain calm under pressure and demonstrate emotional resilience.
• Commitment to providing outstanding customer service.
• Ability to understand complex products and to handle objections.
• Computer skills, including using email and phone systems.
• University/accreditation would be advantageous however not necessary.
• Ability to build effective relationships.
• 2 years previous customer service experience, preferably in the Financial Services sector.
• Integrity, reliability and good work ethic.
• Bilingual in French & English is desirable however, not necessary.
• Team oriented and ability to work unsupervised.

At OFX, we are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that being an inclusive workplace is fundamental to our continued success.
We encourage you to apply if this role aligns with your career aspirations.