Customer Account Administrator Jobs

1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position

Attitude, Skills, and Attributes Needed for the Customer Account Manager:

Build and manage strong, reliable relationships at all levels, internally and externally

Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind

Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations

Drive day-to-day communication with internal executives and clients and ensure campaign success

Assisting with reporting and data entry on product issues, documentation requirements and updates, feature requests and department performance.

Manage support tickets and repairs from creation to completion with constant customer outreach and updates.

2+ years experience in a customer-facing role.

1+ years experience providing technical or mechanical support.

1+ years experience with invoicing and or using ERP/CRM tools.

RRSP benefits with a company match up to 5%

College Diploma or Undergraduate Degree and 2 years of relevant experience in a collections or accounts payable related role.

Extensive Call Center or Customer service Experience of 3 years or more is also acceptable

Possess computer & multi-tasking skills.

Have advanced knowledge of our business and understand the functions of our various business areas.

Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.

Job RequirementsFor This Role, We Specifically Require

1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position

Build and manage strong, reliable relationships at all levels, internally and externally

Attitude, Skills, and Attributes Needed for the Customer Account

Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind

Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations

Drive day-to-day communication with internal executives and clients and ensure campaign success

1-3 years of Customer Account Management, Sales, Client Facing and/or entry-level experience is required

Experience and skills we are looking for from our entry-level Customer Account Manager:

Outstanding time management and follow-up

Requirements of our entry-level Customer Account Manager:

Support and collaborate with other entry-level Customer Account Manager team members to ensure the quality of work and hit KPI’s

Excellent written and verbal communication skills

1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position

Attitude, Skills, and Attributes Needed for the Customer Account Manager:

Build and manage strong, reliable relationships at all levels, internally and externally

Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind

Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations

Drive day-to-day communication with internal executives and clients and ensure campaign success

1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position

Attitude, Skills, and Attributes Needed for the Customer Account Manager:

Build and manage strong, reliable relationships at all levels, internally and externally

Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind

Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations

Drive day-to-day communication with internal executives and clients and ensure campaign success

Capability and experience in customer service management.

Subcontractors fulfill customer account set up and pre-qualification requirements.

All contracts are reviewed and approved by management prior to contract signature.

Project correspondence and change/work order request management are clear, timely and contractually accurate.

Information systems knowledge, training and education distinguish candidates.

Administrative educational certification, training and ongoing track record of education is preferred.

Efficiency and exceptional time management skills.

Data entry (Wire Information, New Account Set-Ups, Pad/Credit Facility Requests, LEI’s, Leads).

Maintain current and up to date knowledge of internal policies, procedures and processes.

Gain knowledge of and remain up to date on relevant legislation.

2 years previous customer service experience, preferably in the Financial Services sector.

Computer skills, including using email and phone systems.

1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position

Attitude, Skills, and Attributes Needed for the Customer Account Manager:

Build and manage strong, reliable relationships at all levels, internally and externally

Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind

Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations

Drive day-to-day communication with internal executives and clients and ensure campaign success

Keeps all managers informed about orders, customer concerns, and competition, as well as develop general product knowledge.

Generous Benefit Package that includes:

Ability to develop and maintain strong relationships, internal as well as customer relationships.

Responsible for maintaining the supply chain process from the beginning to the end, including load fulfillment and accuracy.

Processes all incoming orders and provides internal and customer status updates as needed.

Monitors invoicing and receivables to ensure account accuracy.

Able to recognize, escalate and make recommendations for more complex issues or risk mitigation to Management.

Exceptional time-management, organization, and attention to detail with the proven ability to multi-task and prioritize competing deadlines

Control the risk on assigned portfolios, complying with regulatory requirements pertaining to collections and enforcement.

At least 1 – 2 years experience in default/collections or administration in the residential mortgage lending industry

Excellent written and verbal communication skills

Be a point of contact for clients and vendors; handling out/inbound calls with a positive professional attitude.

Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management

Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts

Working knowledge of Advance products and services and the ability to market those products and services to meet customer need

Working knowledge of automotive systems and traditional automotive aftermarket

Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals

Think strategically, analyze issues and options, and effectively manage and facilitate change

Exceptional time management and organizational skills

Manage and maintain client relationships through WhatsApp (30%)

Excellent customer service and interpersonal abilities

Work experience is not as important as being a smart, out-of-the-box thinker

Attend and participate in internal meetings (30%)

Conduct bi-weekly check-in calls with clients (40%)

1-3 years of Customer Account Management, Sales, Client Facing and/or entry-level experience is required

Experience and skills we are looking for from our entry-level Customer Account Manager:

Outstanding time management and follow-up

Requirements of our entry-level Customer Account Manager:

Support and collaborate with other entry-level Customer Account Manager team members to ensure the quality of work and hit KPI’s

Excellent written and verbal communication skills

1-3 years of experience in account management, a client-facing role, or similar leadership and mentorship type position

Attitude, Skills, and Attributes Needed for the Customer Account Manager:

Build and manage strong, reliable relationships at all levels, internally and externally

Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind

Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations

Drive day-to-day communication with internal executives and clients and ensure campaign success

Group employee benefits including health, Dental, Vision, Life Insurance, AD&D after 3 months

Financial benefits including group RRSP with employer contribution and discounted Employee Stock Purchase plans for all permanent Team Members

You are a quick learner - with working knowledge of automotive systems and traditional automotive aftermarket

High school diploma or some post-secondary education equivalent to a two-year college or technical school preferred

Bilingual language skills may be preferred or required in some areas

Opportunity to work for the largest after-market auto parts provider in North America

Group employee benefits including health, Dental, Vision, Life Insurance, AD&D after 3 months

Financial benefits including group RRSP with employer contribution and discounted Employee Stock Purchase plans for all permanent Team Members

You are a quick learner - with working knowledge of automotive systems and traditional automotive aftermarket

High school diploma or some post-secondary education equivalent to a two-year college or technical school preferred

Bilingual language skills may be preferred or required in some areas

What We Have To Offer

Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management

Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts

Working knowledge of Advance products and services and the ability to market those products and services to meet customer need

Working knowledge of automotive systems and traditional automotive aftermarket

Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals

Think strategically, analyze issues and options, and effectively manage and facilitate change