Customer Account Manager Jobs

Career Description

What is a Customer Account Manager (CAM)?

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Key Duties And Responsibilities

• Implement new Commercial Sales programs, as well as support current programs
• Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
• Partner in the development and retention of Professional Parts Pros to support the Advance plan for internal growth and career opportunities
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.

Essential Job Skills Necessary For Success As a CAM

• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Working knowledge of automotive systems and traditional automotive aftermarket
• Think strategically, analyze issues and options, and effectively manage and facilitate change
• Ability to review and analyze business reports
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Working knowledge of Advance products and services and the ability to market those products and services to meet customer need

Prior Experiences That Set a CAM Up For Success

• Proven sales track record with 3-5 years related selling experience.

Education

• Associate’s degree or equivalent from a two-year college or technical school preferred
• High School diploma or general education degree (GED)

Certificates, Licenses, Registrations

• ASE certification preferred, but not required
• Must have a valid driver's license and be fleet safety certified.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position is eligible for sales commission based on individual or store performance.

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