Key Account Manager - Customer Service Manager

• Resilient to stressful situations
• Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship.
• Focussed on compliance at all time
• As the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team
• Hands on personality
• Ensure information is clearly understood, completed and applied by everyone
• Commercial awareness
• Ensure proper execution of corrective actions.
• Minimum 2 years of experience in commercial or customer services positions
• Ensure billing is correct: all items are charged at the right price.
• English and French fluent
• Excellent computers skills (Office Suite)
• Attention to detail
• Provide centralized and fluid external / internal operational communication between the unit and clients.
• A previous experience on Airlines customer services is appreciated
• Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…).
• Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
• Experience in catering companies is mandatory
• Client satisfaction will be your priority
• Create business relationships with new customers, allowing the signing of new contracts.
• You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit
• Control and monitors the crew comment: adequate response within 24h00.
• Ensure that the airline quality dashboard is maintained.
• Well organized, rigorous and methodical yet flexible to adapt to local constraints

ABOUT NEWREST :

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/