National Key Account Manager

The Company:

Our Client operates multiple brands in the baby and child categories. They are growing rapidly due to their consultative sales approach and their superior customer service. They also share a passion for the industry and products.

This role will be in the office most days in north Toronto and report to the VP of sales.

The Opportunity:

Seeking a NKAM or a KAM to focus on mid-tier chains and independent retailers of their products. This role will be responsible for taking on a few key clients and developing more business as the opportunity presents itself.

Responsibilities & Deliverables:

• Identify and develop new ways to grow through share gain and identify new market opportunities.
• Meeting all customer needs and deliverables according to proposed timelines and established budgets.
• Managing communications between key customers and internal teams.
• Developing a complete understanding of key customer needs & providing them with the best service possible.
• Anticipating key account changes and improvements.
• Expanding relationships while bringing in new customers.
• Leading strategic growth programs with current customers.
• Resolving key customer issues and complaints.
• Developing a solid and trusting relationship between major key customers and our company.
• Increase sales growth, expand products/listings, and market penetration while improving margins.
• Negotiating contracts with new and existing customers and establishing a timeline of performance.
• Strategic inventory and forecasting planning to improve client results.
• Establish and maintain strategic customer relationships by offering business insight and personally calling on senior-level decision-makers.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members and stakeholders.
• Establishing and overseeing internal budgets with the company and external budgets with Distributors.

Qualifications & Competencies:

• Strong knowledge of retail systems and internal ERP systems.
• Bachelor’s Degree highly preferred, proficiency with MS Office required.
• Has a strong understanding of competition and leverages it to drive better results.
• Consistency in delivering results focusing on overall profitability.
• Ideally 5+ years of Multi-Chain, Regional, or independent retailers.
• Has strong industry knowledge and contacts and leverages them to drive improved results.