Account Coordinator Jobs

Position Profile

The Account Coordinator will be responsible for oversight of the end-to-end client lifecycle including ongoing account management activities for our clients. The primary mandate of the Account Coordinator is to help GFD’s clients across North America drive top line revenue growth furthering their impacts in the respective communities they serve. The Account Coordinator further drives value by ensuring accurate reporting that informs critical business and client decisions.

What you will do

• Work to understand GFD’s partner’s needs and present relevant fundraising solutions.
• Liaise with Fundraising Product leadership within our Contact Center to support fundraising activities to enhance both clients’ and GFD’s brands and strengthen partnerships.
• Act as a liaison between customer and company. Establish regular points of connection with each client to develop, review and deliver weekly client update reports, ensuring the health of the clients KPIs are on-track and inline with targets.
• Establish, nurture and cultivate strong professional relationships with a diverse portfolio of charity partners.
• Report on campaign performance and prepare campaign Post Mortems
• Operating as the point of contact for client partners on any and all matters specific to Donor Acquisition accounts.
• Analyze data and prepare forecasts to identify key KPIs that help our partners make sound business decisions.

What you will bring to Globalfaces

Your Experience

• 1-4 years of relevant experience in a B2B sales, business development or account coordinator role.

Your Skills, Competencies, Knowledge & Abilities

• Multitasker – You’re capable of managing multiple clients/projects at once, adhering to strict deadlines and you possess superior organizational skills.
• High energy – You’ve got the capacity to work effectively in a rapid pace, tight deadline work environment.
• Personable with a High EQ – You’re highly adept at working with people and you’re a natural at building strong relationships with people at all levels of the organization.
• Farmer with a touch of hunter – You relish the opportunity to build relationships from the ground up and you also enjoy presenting new business opportunities to those established relationships.
• Inherent initiative – You have the ability to identify inefficiencies and you innately take appropriate action.
• Trustworthy – You maintain the highest levels of integrity and professionalism and can be trusted to be discreet with confidential information.
• Team player – You’re an all-for-one and a one-for-all type of collaborative team player.
• Wordsmith – You possess outstanding verbal and written communication skills and are comfortable presenting in both virtual and live environments.

Your Technical Skills

• Familiarity and proficiency with Google Suite applications and programs.
• Experience with business intelligence software, notably Power BI is an asset
• Strong MS Office skills and familiarity, particularly in Excel and PowerPoint.

Your Education

• Post secondary diploma or Degree in Business Management, Communications, or related discipline, OR
• Combination of relevant education and work experience

What GFD Offers You

• Paid sick days and Employee Assistance Programs, including mental health resources.
• A competitive pay rate and generous bonus opportunity.
• Monthly company wide Socials & Milestones Celebrations.
• Group Auto & Home Insurance.
• An open, inclusive and diverse working environment.
• Internal advancement opportunities.
• Discount Codes with various stores and Toronto attractions including the ROM, CNE and Wonderland.

Additional Information

Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.

Candidates must be legally entitled to work in Canada at the time of their application.

Accessibility

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist at [email protected] if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.