Communications Coordinator Jobs

Reporting to the CAO, this position is responsible to provide assistance in communication planning, strategy preparation, implementation and measurement.

Contribute to content development and the delivery of comprehensive communications programs through effective research, professional copywriting, project management of communication materials, and assistance with issues management. Responsible to provide subject matter expertise in the design and distribution of digital communication, email marketing and advertising as well as perform web content management and web analytics to support and promote the Municipality’s image and branding through internal and external publications.

Responsibilities

• Act as a resource for departments to assist in updating web content, as well as provide training to staff on web content management, as required.
• Provide assistance with planning, strategy preparation, implementation and measurement of communication programs.
• Respond to inquiries from both internal and external customers and provide excellent customer service in order to build positive working relationships.
• Attend events as required.
• Responsible for the coordination of internal and external publications. Coordinate the publication schedule, editorial lineup, layout and design, and distribution for the quarterly e-newsletter; write articles as necessary.
• Create internal and external website home page content including the development, design and layout of new web pages for corporate initiatives; write content as necessary.
• Recommend initiatives to increase external e-newsletter subscription base and implement as directed.
• Produce clear and concise copy for publications, advertising and the web.
• Coordinate advertising and special media schedules.
• Provide input and advice on communication plans, projects, and effective website use to assist with marketing and communication.
• Format and distribute e-blasts for special campaigns.
• Perform additional similar and related duties as assigned.
• Monitor, compile and report on publication statistics and metrics, highlighting successes, challenges and modifications.
• Liaise with external suppliers.
• Represent Communications at forums and events.
• Responsible for providing web analytics. Collect and report on web analytics – identifying trends, patterns and information sources.
• Responsible for web content management and ensuring compliance with Accessibility for Ontario with Disabilities Act. Collaborate with staff to develop content.
• Collaborate with and contribute to the overall Strategic Communications.
• Manage schedules for internal and external home page features.

Qualifications

Education

High school (Grade 12) graduation plus an additional program of over two and up to three years in Public Relations, Journalism, Marketing, Communications, or equivalent.

Experience

Over two (2) years, up to and including four (4) years experience in strategic/corporate communications, with a particular focus on web content, digital communications and writing.

Knowledge/Skill/Ability

• Able to work independently and as part of a team.
• Familiarity with Campaign Monitor or similar web publishing software (HTML and CSS coding may be required).
• Experience with Drupal platform for websites
• Exceptional understanding of English language standards and grammar.
• Strong customer service orientation.
• Demonstrated ability to work on multiple projects at once.
• Strong writing and proofreading skills.
• Superior organizational and time management skills.
• Experience working with designers and production staff to create marketing collateral.
• Experience with Canva or similar graphic design programs
• Ability to use MS Office.