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Account Manager For Sunwing Yyz
Company | Swissport |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Airlines and Aviation |
Expires | 2023-09-27 |
Posted at | 8 months ago |
Job Summary
- Ensure compliance with all policies to meet or exceed regulatory standards and deliver the desired customer service experience
- Track operational and audit performance metrics to help determine monthly incentive and assist with the investigations for audit findings, operational events, etc
- Directly supervises all aspects of the customer’s operations
- Ensure available resources are used to the optimum level
- Resolve all customer service challenges in a timely manner
- Participate in daily safety briefings and post operation briefings
- Support and identify training needs and communicate such requirements to their manager
- Liaison with airline customers and airport authorities
- Ensure bulletin compliance as per airline policy
- Maintains all safety and security processes and procedures are always complied with
- Lead by example to ensure we deliver consistently great customer experiences at every touch point.
- Any other duties that may be assigned
- Manage and contribute towards change within the operational environment
- As our operation runs 24 hours a day, the candidate must be available to work to all types of shifts in a 24-hour operation, including weekends, holidays
- A good understanding of all regulatory and recommended procedures that relate to the airport environment
- Planning and organizing skills
- Obtain and maintain Transport Canada Security Clearance
- Excellent communication skills (written and verbal) in EnglishCommitment to continuous improvement
- Computer literate (Office Word, Excel, PowerPoint)
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- A proven ability to problem solving and decision-making experience
- Minimum 5 years experience in the airline/aviation industry
- Mandarin and other East Asian Language fluency an asset
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