Marketing Account Manager Jobs

Summary:

As Campaign Manager, you will be responsible for driving successful outcomes for our clients as they work toward their business goals using our products and services. Each interaction with clients is a buying decision for them. A hunger for exceeding expectations and goals is key for success.

On a daily basis, you’ll be interacting with clients externally, but also with nearly all internal teams to successfully launch and manage client services. This involves crystal clear communication and presentation skills, as well as the ability to effectively balance speed and quality.

The ideal candidate is one who has experience managing aspects of a customer journey, uses empathy to understand situations holistically, and is able to set customer expectations in order to set the foundation for retention and expansion. This position involves taking extreme ownership of customer communication, onboarding, satisfaction, retention, upselling, as well as collecting customer feedback.

Requirements:

• Able to be work US Business Hours (9am-6pm Eastern)
• Experience managing 40/50+ low to high-touch clients
• Proven ability to build and maintain outcome-based relationships with a variety of customer cohorts
• Digital Marketing Agency experience preferred
• Experience working with professional contractor industry preferred
• 2+ years in an Account Management role
• Demonstrated knowledge of marketing/sales pipelines and/or customer journey
• Experience relaying complicated concepts to non-technical people, while maintaining ability to collaborate with highly-technical people
• Track record of exceeding portfolio goals for retention and expansion