Customer Education Manager Jobs

MaintainX est la première plateforme mobile de gestion des procédures pour les travailleurs de l'industrie et les travailleurs de première ligne. Nous construisons le GitHub pour les procédures de travail réelles telles que la maintenance, la sécurité et les opérations, et nous améliorons l'efficacité opérationnelle de plus de 5,000 entreprises, dont Univar, Quikrete, ABInBev, Duracell, Marriott et McDonald's.

Nous avons levé 54 millions de dollars en capital-risque à la suite d'un récent tour de financement de série B mené par Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures ainsi que les fondateurs d'UiPath et de Thumbtack.

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 5,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and McDonald’s.

We've raised $54 million in venture capital following a recent Series B funding round led by Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as the founders of UiPath and Thumbtack.

The Customer Education Manager role is an individual contributor role that influences the success of every one of our customers. In this role, you will bring a vast amount of desire to teach and evolve our customer education experiences that we have throughout the entire customer lifecycle. As MaintainX’s first Customer Education Manager, you will be responsible for designing and delivering effective customer education programs, ensuring that our customers have the knowledge and skills they need to succeed with our product.

Responsibilities:

• Design and develop a MaintainX customer certification program from the ground up
• Ensure a smooth customer experience and consistency between the various tools used
• Be a key liaison with our EPD and Marketing team to be aware of all new product releases and ensure our education program covers these new updates
• Develop and maintain customer education materials, including documentation, videos, and webinars
• Work with the Client Success leaders and team across Customer Support, Customer Success, Implementation, and Account Management
• Ensure our customer training program is evolving in every part of the customer journey
• Lead the development and training of our customer education program, including customer learning center, help center, office hour webinar, and certification program

Requirements:

• Ability to work independently and as part of a team in a fast-paced and dynamic environment
• Strong analytical and problem-solving skills, with experience using data and analytics to drive decision-making
• 3+ years of experience in designing and delivering customer education programs, ideally in B2B SaaS industry
• Proven ability to lead and motivate teams to achieve goals and deliver exceptional results
• Strong project management and organizational skills with a proven track record of developing, organizing, and managing supporting documentation and training videos
• Experience working with learning management systems (LMS) and e-learning tools, as well as Knowledge Base & Help Center solution.
• Experience in customer support, customer onboarding or customer success is a plus

Qui sommes-nous / About us:

Notre mission est de faciliter la vie des ouvriers dans le monde entier en créant des logiciels qui répondent à leurs besoins et à leurs réalités. Notre produit change véritablement la vie de 80% de la population active qui ne travaille pas derrière un bureau et qui a besoin d'un logiciel d'entreprise à portée de main.

MaintainX s'engage à créer un environnement diversifié. Tous les candidats qualifiés seront pris en considération pour un emploi sans considération de race, de couleur, de religion, de sexe, d'identité ou d'expression de genre, d'orientation sexuelle, d'origine nationale, de génétique, d'invalidité, d'âge ou de statut d'ancien combattant.

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.