Product Education Engineer Jobs

About Us
Voiceflow is the leading collaborative conversational AI platform.
Our collaboration platform makes it easy for conversational AI product teams to quickly design, test, ship and iterate on conversational assistants - together, faster, at scale.
Assistants designed and built with Voiceflow span hundreds of use cases, from drive thrus to in-car assistants, call centres and more. Voiceflow is loved by over 80,000 global teams with some of the world’s largest companies as customers including Google, BMW, US Bank, McDonalds, JP Morgan, Spotify, Amazon, Home Depot, Best Buy, John Hopkins, and thousands of others.
We’re biassed of course, but we think we’re building one of the coolest products in the world. Put this claim to the test and try out Voiceflow’s free version yourself - give it a try!
Joining a new company is one of the biggest decisions we all make in life as we’re investing our most important resource - our time. At Voiceflow, we’re investing our time here because we believe in an inevitable future where many of the conversations we have with brands everyday will be increasingly automated. If that’s the future we’re all going to be a part of, then the world needs Voiceflow to ensure the teams building these conversational experiences have great tools to craft great experiences. Think of us like the Adobe creative suite for the growing world of conversational AI. You can learn more about our vision of the future here.
We’ve raised $25M USD the past 2 years from some of the world’s best investors including Felicis, Craft, True, Amazon, Google & CEOs of Figma, Webflow, Eventbrite, InVision, Product Hunt, and more. We’re a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented individuals with a core focus on engineering and product.
About The Role
To support our rapid growth, we are looking for a Product Education Engineer to join our growth team.
Like any powerful design tool (Photoshop, Figma, Webflow), Voiceflow takes time and practice to master. The role of the Growth team at Voiceflow is to remove the time barrier and turn new sign ups into power users that can drive the overall growth of our business.
Education at Voiceflow is a core part of the Growth Team and larger product organisation. The Product Education Engineer reports into the Sr. Product Manager, Growth and is responsible for the execution of our education strategy. Specifically, the creation and delivery of content about both design and development to users that helps them adopt new features and become experts in the tool.
The core aspects of the role include the creation and maintenance of high quality written and video content, the planning and execution of experiments to deliver that content proactively to users, creation of templates, and the coordination of campaigns with the marketing, sales, and larger product team.
What you’ll do

• Create written and video documentation related to design and development using Voiceflow. You can look at some of the content you’d be leading the creation of on our education portal here and youtube channel here.
• Educate our customers on various technical and non-technical workflows on getting their conversational assistant from design to production
• Work with engineering, support, and revenue leads to identify educational content opportunities, revise and edit, and determine best methods for technical content distribution. An example of technical content we’ve created recently can be found here.
• Work in a fast-paced, team environment with ability to train and assist other team members as needed
• Create a system for maintaining, updating, and generating new content
• Help build a scalable strategy to help our users become activated after they sign up for the product
• Execute experiments to drive the adoption of best practice guides, documentation, and core features within the product

About You

• You are comfortable creating and executing experiments to drive views to content, and using the data from them to justify a strategy
• You are comfortable being in front of a camera and have excellent communication skills, both verbal and written
• You are resilient, crafty & think creatively in ways to solve problems and issues. Have the interest and aptitude to quickly learn new tools and technologies.
• You have built apps with other low-code tools before and can easily understand and explain both technical and design concepts in an easy to understand manner

Our Process

• Application — All candidates will hear back, either to move ahead and schedule an interview or to let you know we aren't moving ahead. No ghosting!
• Offer — this is the part where we all celebrate!
• Role Screening Call - a 30-minute call with Daniel (Sr. Product Manager, Growth) to learn more about the role, our company and align on expectations for the role.
• Panel Interview - a 45-minute call with Rob (VP, Product) and Daniel (Sr. Product Manager, Growth) to dig deeper into your background.
• Culture Screening Call — a 30-minute call with Aamna (Head of People) to share more about Voiceflow, our culture & team.
• Final Interview - you’ll have the chance to meet with Braden (CEO) to learn more about the future of Voiceflow.

Logistics

• Location — we are located in Toronto and operate on a Hybrid model where our team comes into the office 1-2 days per week.
• Timeline — we are aiming to have our process completed and an offer made by the end of April 2023.

Why Voiceflow

• Bi-weekly Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world.
• Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing.
• Realistic company valuation that gives your equity real, meaningful upside.
• Supporting continued growth with Learning & Development and Lunch & Learn opportunities.
• You choose where you work–from your home, the beach, an office, or through our WeWork global membership program.
• Competitive salaries, equity options, full benefits from day one, WFH equipment budget and paid development - we’ve got you covered!
• Work with a well-funded yet small, hard working team filled with brilliant, passionate people.
• Supporting new hires by providing opportunities to participate in a Voiceflow Bootcamp where you receive one-on-one support to learn the ins and outs of our product.

Perks are nice, but perks don’t make a company or individual successful - the work does. At Voiceflow, we’re building a product that can help teams work together to rapidly design, prototype and launch conversational assistants for any channel. While you’re building for our customers, we’re building for you.
Voiceflow is an equal opportunity employer. We believe that our commitment to diversity & inclusion will enable us to build better digital experiences for our clients and their customers. We are dedicated to fostering a global team that reflects the diversity of the Voiceflow community. We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status.
If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.