Senior Manager, Education - Global

WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
What We’re Looking For
Reporting to the Senior Director of Global Education and L&D, the Senior Manager, Education – Global will be a key contributor to the Global COE and responsible for designing and delivering high-impact learning solutions across consumer-facing audiences to support the strategic growth of The Ordinary and other brands.
This is a hybrid position based out of our Toronto office.
What You’d Be Doing In This Role

• Foster effective collaborative working relationships with key stakeholders, including Regional leadership, regional field education, brand, scientific communications, store operations, etc.
• Be a strategic business advisor and managing stakeholder relationships
• Manage global education requests. Prioritize and plan learning content ideas and concepts based on regional needs and requirements, and oversee the production and delivery
• Support insights and data on impact of regional field training tools and programs (including Partnerships, owned retail, store in store, and customer happiness) and identify opportunities for further improvement and support
• Lead the development and optimization of all global education content that touches consumers. This includes producing and publishing content, writing, editing, proofreading and formulating learning content strategies that ultimately drive the goals of the business
• Design and deliver e-learning courses, workshop guides, cheat sheets and other global education materials
• Manage Global Education content across all internal company platforms
• Assess the success of education (delivery, engagement, efficacy, etc.) and revise strategies and approaches to help consumer facing team members make the most of learning opportunities
• Provide editorial, creative and technical support throughout production process
• Support training efforts - Provide input, document requirements, coaching and support the design and delivery of training initiatives within the field
• Responsible for conceptualizing with internal stakeholders including Brand, Scientific Communications, Retail and Partnerships Leads, ELC affiliates and external stakeholders to devise high-impact learning solutions in-line with the DECIEM’s strategic priorities

Skills And Qualifications Needed To Get The Job Done

• Work experience in the beauty/skincare industry, consumer-facing and retail is a must to be considered
• A strong understanding of Adult Learning Theory (certification preferred) and Instructional Design Principles, including needs assessment and evaluation theory
• Excellent presenting skills and comfort in front of a camera/large audience
• A strong understanding of facilitation principles
• Excellent written, editorial and verbal communication skills
• 3 + years of people management and/or leadership experience is required
• Experience creating digital assets (ie. creating and editing training videos)
• Experience designing e-learning solutions (preferred Articulate 360)
• Familiar with key learning technologies (ie. LXP and LMS)
• Technical Skills:
• Experience envisioning, establishing, and implementing high-level content strategies in support of learning and development

What You’ll Be Gaining By Joining Our Team
There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• A dog-friendly office (and lots of cute dogs to play with).
• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• A generous discount on DECIEM products for you, your family, and your friends.
• Summer Friday’s - get off at 1pm all summer long! (for applicable roles).
• A hybrid work model (for applicable roles).
• Work from anywhere 4 weeks per year.

BUILDING GROWTH TO POWER GOOD
We are a People first company that lives by our core values to…

• ❤️ Care too much
• 🌱 Respect small things
• 🚀 Be the future
• 💡 Create impact
• 😊 Do the right thing

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP