Community Manager - Otherlife

We are MoonPay. Architects of the future, inventors, artists, and authors of innovation.

Our vision? To unlock digital ownership for everyone. We are onboarding the world to web3, where people can own and control their digital identity, data, property, and money.

MoonPay is the world’s leading web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their web3 strategies and ideas.

Now boarding the next generation of leaders. Come help us build what's next.

Community Manager

Job Location: Toronto, Canada

Job Type: Full-time, in-office

About Otherlife:

Otherlife by MoonPay is a creative agency specializing in web3 product strategy, design, development, and branding for the world's leading companies and brands including Arsenal Football Club, Coinbase, OpenSea, and Shopify. We are a team of passionate creators who are committed to designing and building innovative and impactful solutions for our clients in the web3 space. Our goal is to push the boundaries of what's possible with web3 technology, and we are always on the lookout for talented individuals who share our vision.

About the Position:

We are seeking an experienced Community Manager to join our social media team and foster meaningful connections with our online audiences. Reporting to the Director of Social Media, the Community Manager will play a key role in engaging with our agency's and clients' social media communities, responding to comments and messages, and building positive relationships with followers and customers. This role requires excellent communication skills, a strong understanding of social media platforms, and a proactive approach to community management. This person will have experience communicating with both traditional and web3 communities across all major social media platforms.

Key Responsibilities:

• Proven experience as a Community Manager, Social Media Manager, or a related role.
• Bachelor's degree in communications, marketing, or a related field.
• Foster a positive and inclusive community environment by promoting constructive discussions and addressing concerns with empathy and understanding.
• Act as the first point of contact for handling customer inquiries and addressing potential crises or issues on social media.
• Escalate critical matters to the Director of Social Media and collaborate on appropriate responses.
• Implement engagement initiatives and community-building activities to attract new followers and increase engagement.
• Relationship Building:
• Crisis Management:
• Monitor social media channels, track conversations, mentions, and discussions related to our agency and clients' brands.
• Customer-centric mindset with the ability to empathize and respond to community needs effectively.
• Collaborate with the social media team to develop strategies to grow and diversify our agency's and clients' social media communities.
• Excellent written and verbal communication skills, with a friendly and approachable demeanor.
• Strong understanding of social media platforms, trends, and best practices for community engagement.
• Knowledge of social media analytics and social listening tools is a plus.
• Empower community members to become brand advocates and ambassadors.
• Social Listening and Insights:
• Monitor and track sentiment and feedback from the community, providing valuable insights to the Director of Social Media and the social media team.
• Follow proper brand principles and tones of voice for each messaging territory.
• Identify opportunities to promote social media content and campaigns within the community, encouraging participation and sharing.
• Build and maintain positive relationships with followers, customers, and social media influencers to enhance brand loyalty and advocacy.
• Content Promotion and Advocacy:
• Actively engage with the social media audience by responding to comments, messages, and inquiries in a timely and professional manner.
• Passion for community building, online engagement, and social media trends.
• Familiarity with crisis management and conflict resolution on social media.
• Provide regular updates on social media trends and insights to inform community engagement strategies.
• Proactive and self-motivated, with the ability to identify opportunities for community growth and advocacy.
• Community Engagement:
• Strong organizational skills, with the ability to manage multiple conversations and community interactions.
• Community Growth Strategies: