Manager, Marketing Programs Jobs

Your Moneris Career - The Opportunity

As an important member of our Customer Programs team, the Manager, Marketing Programs is a data-driven person with a digital-first mindset. You will oversee our corporate merchant onboarding program across the entire organization, IB to National, over the first 90 days of signing up with Moneris. You will be responsible for triggered-based projects such as Order Confirmations, educational-based success campaigns for additional support, and demand generation programs such as upsell campaigns – all to ensure the seamless onboarding.

Location: You will be based in our Toronto office and will work in a Hybrid Model

Reporting Relationship: You will report to Director, Customer Programs and Marketing Technology

Your Moneris Career - What you'll do

• Perform internal training sessions; establish proper program documentation; create agreement across partners (Sales, Operations, Risk, Data, etc).
• Lead the planning, design and the execution processes of Moneris’ corporate merchant onboarding program (Welcome Cadence).
• Plan, draft and coordinate product launches and internal Change Requests (CRs – approx. 30/year) related to customer boarding, driving on-time delivery of all projects.
• Manage incoming support tickets that support us (missing communications, incorrect data, etc).
• Establish a clear and succinct testing and UAT process for program enhancements.
• Manage program performance and attribution to marketing Measurements, including MQLs, SQLs, Pipeline and Revenue contribution (source and influence)
• Send weekly snapshots to management on performance Indicators, making thoughtful recommendations for campaign optimizations. Support our A/B testing strategy for email communications, using a data-driven approach to improve the success rate
• QA across multiple platforms, devices & browsers. Ensure email deliverability, review results and investigate issues that come up
• Oversee program creative and design to ensure highest level of engagement.

Your Moneris Career - What you bring

• Experience in Email Marketing platforms (i.e. Salesforce Marketing Cloud, Pardot)
• Equivalent work experience may be considered a substitution
• Experience managing a team
• Familiar with Salesforce CRM and Google Analytics
• Minimum of 7-10 years of program/project management in a customer onboarding or success role.
• Experience with HTML/CSS to format & create emails
• Experience with digital marketing, email marketing and trends.
• Familiar with marketing regulations, like CASL and CAN-SPAM
• Bachelor’s degree or college diploma in Marketing, Communications, or Digital Marketing
• Experience with A/B & multi-variate email testing & data analysis

Nice-to-have...

• Experience in the Payment Processing Industry

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1
• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture
• Learning & development programs and resources including unlimited free access to LinkedIn Learning, Coursera and an Educational Assistance Program
• RRSP matching & defined contribution pension plan
• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.