Service And Qa Manager - Residential

• Join an established Developer / Builder|Oversee high profile projects

About Our Client
Our client is an established residential real estate developer and builder, dedicated to low and mid/high rise building projects across the GTA, South Western ON, and Ottawa Regions. The company prides itself on offering high end product and finishes to their customers and providing excellent after sales service and care to their new homeowners.
Due to current growth, the organization is seeking to secure an experienced Service and Quality Assurance Manager for their Toronto area development portfolio.

The ideal candidate will be responsible for the following:

• Track and drive Homeowner Survey initiative.
• Audit houses at PDI (MIR Gate 2) for level of completion and quality from initial MIR inspection.
• Regularly reviews and actions all scheduled appointments, service matters and deficiencies until point of completion.
• Conduct the company's move in ready (MIR gate 1) inspection.
• Communicate repeat issues and on-going patterns and recommend corrective actions.
• Assess work is completed per plan, scope, and customer selected options and extras.
• Be proficient in company (finishing) scopes and act as an ambassador of company quality.
• Support Service Technicians, as required.MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants
• Assess and attend all Conciliation appointments on site to address all escalated homeowner concerns.
• Supervise and schedule all seasonal exterior items to completion.
• Respond and assess all homeowner emergency calls.
• Responsible for explaining Tarion warranty program to homeowners.
• Conduct the company's PDI inspection.
• Support the company's health and safety program while on site.
• Conduct pre inspections on all 30 day and 1 year Tarion lists.

The Successful Applicant
The ideal candidate will possess the following:

• Familiarity with Ontario Building Code (OBC) an asset.
• Team player with the strong ability to work independently to meet goals and objectives.
• Must have a valid driver's license and regular access to a vehicle.
• Keen eye for detail, quality, and understand the fit and finishing of new home construction.
• Proficient working knowledge of Tarion's Construction Performance Guidelines.
• Minimum of 3 years of experience in a similar role within residential new home construction.
• Positive attitude, optimistic perspective, and diplomatic approach.
• Flexible, with the willingness and ability to travel daily to assigned sites and to work at locations across the division.
• Comfortable with the use of technology, completing, documenting inspections via tablet.
• Understanding of new home construction, specifically from a finishing perspective.
• Post-Secondary education with a focus on construction management or related field an asset
• Highly motivated, with a demonstrated passion for excellence and taking initiative.

What's On Offer
Competitive compensation package including:

• Car allowance
• Paid Vacation
• Performance Bonus
• Health and Dental Benefits Plan

Salary will be commensurate with experience. Total compensation OTE is $125K per year.
Contact: Michael Cytrynbaum
Quote job ref: JN-062023-6096487