Senior Client Consulting Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The Canada Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers, acquirers and FinTech's in Canada. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. The Senior Manager will play an important role on a team of experienced strategic consulting professionals by selling, developing, and delivering high impact projects for Visa Canada’s FI partners.

Potential engagements could include market expansion, revenue uplift, segmentation, portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, and optimizing client customer servicing processes.

We are looking for a highly entrepreneurial, motivated, strategic, analytical individual who will deliver thought leadership, problem diagnostics and high impact solutions to clients. The incumbent must be able to develop enduring relationships with clients and across the Visa organization.

Specific responsibilities include:

• Proactively engage and support advisory relationship with key clients and Visa client leadership in regular strategic & planning discussions
• Partner with peers in other functional areas (e.g., marketing, analytics, risk, innovation, data science, product) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Build new scalable solutions, toolkits, best practice documents and consulting approaches that can be applied across VCA practice
• Lead advisory engagements and manage teams in execution of projects and career mentorship
• Core responsibility of the Senior Manager will be to oversee consulting activities, delivering high quality consultancy engagements in the North American region, building and nurturing fruitful business relationships between Visa and its key clients
• Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges
• Produce insights and analyses to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment P&L
• Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions

Key Competencies:

• Ability to influence and negotiate with senior executives
• Demonstrated experience in corporate and business strategy / management consulting roles, with proven ability to deliver projects and expertise in consulting methodologies
• Demonstrated project management skills given that this role involves managing multiple projects with multiple stakeholders simultaneously
• Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently
• Prior experience working with Canadian bank and other financial institutions is a plus
• Strong analytical skills, with demonstrated intellectual and analytical rigor and ability to work with large data sets to synthesize key impacts for clients.
• Have an entrepreneurial approach and vision, proactive self-starter seeking initiatives to advance
• Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
• Executive presence including excellent written and verbal communication and presentation skills, and ability to communicate at all levels within large organizations
• Technology/Digitally-savvy and an understanding of consumer economics/behaviour, trends and applications
• Understanding of banking / payments P&L and critical factors in driving profitability
• Curiosity & willingness to learn and develop as a professional – high levels of integrity and business ethics
• Substantial problem-solving ability with strategic focus on impacting ROI
• Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred qualifications:

• MBA or relevant graduate degree from top-tier institution or similar academic experience
• Experience working in/with banking and payments industry
• Previous experience in a management consulting firm
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

We are looking for individuals with banking / payments and consulting expertise to provide analysis and strategic thinking to shape the services we deliver to clients, lead consulting engagements, and develop actionable and scalable insights and solutions

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.