Client Manager Jobs

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Client Manager acts as the primary client relationship point for employers participating in a large health benefits trust plan, and is critical to the overall success of the service delivery model.
Responsibilities:

• Performs other tasks and special projects, as required
• Liaises with other departments regarding the administration of various accounts.
• Liaises with internal staff and client administrators concerning the administration of client benefit plans
• Collect, consolidate and report on premium contributions using internal systems and QuickBooks
• Work with the Benefits Consulting team to provide accurate reporting and information to the Board
• Assist client service representatives in dealing with difficult situations though mentorship and example
• Logs client information, such as telephone calls received, into in-house software; follows-up as required
• Attends internal training sessions to build knowledge of industry topics and trends
• Assists with the management of MSP premium reporting and enrollment
• Conducts testing of new and existing reports, statements and client web tools
• Manage Employer hours reporting by developing a strong rapport with different agencies and personnel, and managing data accurately
• Reconciles Provincial Health reports
• Peer review work of other Client Services Representatives
• Devises ways to continuously improve team operations
• Commitment to a high level of accuracy, and accountability and pride in one’s work.
• Liaising with clients administrators regarding benefit administration concerns where required

Succeeding as an Associate Client Manager will require the following core qualifications and skills:

• Strong Microsoft Office skills and the ability to learn internal software quickly and thoroughly
• A minimum of 5 years’ experience, some of which should be supervisory, in the group insurance, benefits, and/or pension industry
• Mentor and coach, who demonstrates patience and intuition
• Proven leader with the ability to motivate and inspire team members
• Ability to manage multiple tasks while maintaining attention to detail within a specified time frame
• Excellent problem solving and analytical skills
• Additional courses in Human Resources an asset (such as CEBS)
• Solid understanding of databases
• Post-secondary education
• Exceptional customer focus and strong professional acumen
• Excellent communication, project management, presentation and negotiation skills
• Previous exposure to health and welfare trusts an asset
• Extremely organized self-starter, flexible, highly independent

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.