Front Office Operations Specialist

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

The Front Office Operations Specialist is responsible for providing exceptional operational and facilities support, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.

You possess a strong ability to prioritize and execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.

Responsibilities:

• Pitch in when necessary; supporting all Lyft locations and Workplace Operations team members in a variety of tasks. No job is too big or too small
• Partner with PBP, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team members
• Manage Zendesk ticket workflows to field & resolve inbound Workplace requests & inquiries, maintaining SLA and priority ranking; escalating to Workplace Operations Leadership as needed
• Support the Workplace Operations leadership in additional duties as necessary
• Heavily involved in the RFP/SOW process for potential vendors alongside Workplace Operations Leadership
• Other site specific duties required by the property(s)
• Provide first class customer service for Lyft team members based in and visiting the office
• Partner with leadership on site to provide facilities support for Lyft events
• Manage facility related vendor relationships (e.g. janitorial, furniture, food/beverage, plants, etc.).
• Coordination of facility maintenance/small tenant improvement projects as necessary. Work alongside Workplace Operations Manager and other internal stakeholders to complete IT projects
• Manage incoming and outgoing mail/shipment process
• Manage inventory of all Workplace supplies and place orders as needed
• Act as the primary point of contact for relationship with property management and landlord; communicating when facility related concerns arise

Experience:

• A passion for facilitating an overall positive employee experience through ongoing operational support
• A passion for managing an overall positive employee experience through ongoing operational support
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• 1+ years of Office experience
• 3+ years of customer service experience
• Strong ability to manage competing priorities and projects
• Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself

Benefits:

• Access to a Health Care Savings Account
• Extended health and dental coverage options, along with life insurance and disability benefits
• 10 paid sick days per year regardless of province
• 4 Floating Holidays each calendar year prorated based off of date of hire
• Family building benefits
• Mental health benefits
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter now if you wish to make such a request.

Starting in September 2023, this role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.