Box Office Representative Jobs

JOB POSTING

BOX OFFICE REPRESENTATIVE

Application Deadline: August 3, 2023

Start Date: August 28, 2023

End Date:June 7, 2024

Wage: $16.10 per hour

Location: Winnipeg, Manitoba

Job Focus: Customer Service

Job Type: Part-time, Contract (August-June)

Hours:6-24 hours per week, schedule will vary

Evening and weekend availability is required

ORGANIZATION DESCRIPTION

Prairie Theatre Exchange is a 51-year-old professional theatre company that produces, presents, commissions, and develops multi-disciplinary works for live performance and digital platforms. The vision for Prairie Theatre Exchange is to be vital, relevant, and responsive. We strive to be a centre for innovation in theatre and performance practice: a home for interdisciplinary and diverse works. We are a home for artists from the Prairies (Manitoba, Saskatchewan, Alberta) and beyond. We prioritize professional development for artists in the Prairies. We are a contemporary professional theatre company which reflects the ever-evolving communities and audiences we serve with artistry, confidence and heart.

JOB DESCRIPTION

Prairie Theatre Exchange is looking to hire one or two candidates to join our Box Office team as a Box Office Representative.

Reporting to the Interim Administration & Box Office Manager, Box Office Representatives are responsible for providing exceptional customer service to patrons and subscribers from our Box Office located on the 3rd floor of Portage Place. The Box Office Representative will help patrons over the phone and in person and will also assist online purchasers. The Representative will be responsible for reporting and completing accurate cash out procedures at the end of the shift.

• Understands and communicates all aspects of ticket packages, prices, sections, information about the individual plays, which may include plot points, audience advisories, and run time, or accessing digital productions online, or miscellaneous information about attending a play or rental at PTE’s venue (such as nearby restaurants, parking or bus routes)
• Books subscriptions, makes ticket exchanges and upsells single tickets
• Follows privacy and security policies regarding sensitive customer information
• Welcomes the public and interacts with them extensively; hearing concerns, compliments, and complaints before offering solutions with efficiency and warmth
• Maintains an exceptional level of customer service over the phone, via email, and in person
• Assists with maintaining a tidy database and entering new data carefully
• Courteously conveys to patrons the need for support, including the asking for and taking of donations

This position is Seasonal Part-time, running from August 28, 2023 to June 7, 2024. Hours will include evenings and weekends, offering between 6 and 24 hours per week, depending on the schedule of performances. Shift patterns will vary throughout the season but each shift will be a minimum of three (3) hours and a maximum of seven (7) hours. Schedules will be issued well in advance and may contain regular shifts/days for each employee however candidates should have a flexible schedule.

REQUIREMENTS

• Ability work with others
• Attention to detail and organizational skills
• Comfortable making and receiving phone calls
• Exceptional verbal and written communication skills
• Accuracy with cash handling
• Experience with ticketing system Theatre Manager is an asset but not required
• A strong background in customer service and sales
• Proficiency with basic computer tasks and programs, including Outlook
• Patience and the ability to maintain a calm, cheerful manner under pressure
• Enthusiasm for theatre

HOW TO APPLY

Prairie Theatre Exchange is committed to reflecting the diversity of our community and our country. As an equal opportunity employer, we encourage submissions from individuals of all genders, cultures, ethnicities, gender identities, sexual orientations, and abilities who possess the skills and qualities listed above. Learn more about our values at https://www.pte.mb.ca/about-us/our-story.

Prairie Theatre Exchange is committed to providing accommodations for persons with disabilities in all parts of the hiring process. Email, phone, voice memo, and in-person applications are all acceptable. If you wish to apply in any other way, please email or call us and we will make arrangements for you to do so.

Applicants are asked to submit a cover letter and resumé, with one professional reference (ideally related to Box Office) addressed to Christopher Douglas, Interim Administrative and Box Office Manager.

Email applications may be directed to: [email protected] with “Box Office Representative” as the subject. Phone applications can go to 204.925.5255

Prairie Theatre Exchange thanks all candidates for their interest, however we will only contact those selected for interviews.

The land where PTE creates is Treaty 1 Territory, the traditional territory of the Anishinaabeg, Cree, Dakota, and Métis nations and home to many other Indigenous nations and peoples.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.