Front Office Manager Jobs

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Providing engaging, sincere, personalized service is one of the ways our Front Desk, Guest Services and Royal Service Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service.

What You Will Be Doing

• Overseeing Front Desk, Guest Services & Royal Service Departments – including overnight shifts
• Maintain adequate stock of Front Office & Royal Service supplies and order when necessary within departmental budget
• Conduct regularly scheduled departmental meeting and ensure regular communication occurs within department
• Working closely with Guest Services on perfect arrivals, perfect departures and lobby management
• Consistently offer professional, friendly and engaging service
• Lead and manage all aspects of the Front Desk, Guest Services & Royal Service departments and ensure all service standards are followed
• Other duties as assigned
• Selects, trains, manages the performance of colleagues
• Proactively implement processes to deliver problem free stay for our guests and leading the Royal Service team
• Follow all safety policies and responsible of the emergency response in Royal Service, including fire panel
• Seeks feedback and perform follow up on guest satisfaction and deals with challenges in accordance with our mission statement and philosophy of employee participation
• Provide support, guidance and leadership to the Front Office & Royal Service Leadership Team
• Handle guest concerns and react quickly, logging and notifying proper areas
• Responsible for scheduling as per labour standards and payroll for all Front Office colleagues
• Ensure goals are met from a measurement perspective – EES, VOG, LQA, SAQ and RevPar
• Managing Keep In Touch System and introducing any technology applications
• Maintain and revise department policies, procedures and service standards
• Balance operational, administrative and Colleague needs
• Ensures awareness of all hotel activities and services and oversees the lobby area for cleanliness, maintenance, security and functionality
• Ensuring audit compliance including monitor and report on problem accounts not settled while guest is in house
• Ensure Service Essentials and LQA Standards are met and exceeded while actively seeking feedback and follow up on guest comments
• Manage the departmental budget – labour and expenses
• Focus on recruitment ensuring adequate staffing
• Ensure lobby presence is maintained
• Maximize rooms revenue through upgrades, walk ins and revenue maximization meetings and implementing/supporting agreed upon Revenue Management strategies and practices
• Supporting company and hotel policies and procedures including the promoting and participation in Employee Engagement (EES), Voice of the Guest (VOG), Fairmont Brand Standards + Leading Quality Assurance (LQA), Health and Safety, and Guest Service initiatives

Qualifications

• Previous leadership experience, at least 3-5 years in a similar establishment required
• Must possess a professional presentation
• Ability to work cohesively as part of a team
• Strong interpersonal and problem solving abilities
• Full skill of Microsoft Window applications required – Microsoft Word, Excel, Power Point and Outlook
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Previous Opera - Property Management System experience required
• Proven leadership abilities, in regards to coaching, developing, training, recruiting and retention
• University/College degree in a related discipline preferred
• Previous Rooms Division experience is a definite asset

Additional Information

Your team and working environment:

• Located right in the heart of the city
• Fast-paced, upscale, luxury hotel
• One Lobby Level dining room and lounge
• 13 meeting rooms and over 20,000 square feet of spacious, elegant function space
• 340 guestrooms and suites

Visa Requirements: To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS