Operations Manager, Osc Toronto Office

Reports to: Executive Director

SUMMARY

Founded in 1957, the Ottawa Safety Council (OSC) is a well-established leader in road safety education and

services. We are a vibrant, charitable, not-for-profit organization. We will be expanding our services and

programs to Toronto. We are seeking an Operations Manager who will be directly responsible for

overseeing the successful operations of the OSC Toronto program and services. While overseeing the

management of approximately 200-250 part-time field employees in the Greater Toronto Area, this

Manager also provides direction to 4 full-time office staff, setting and maintaining a high-level of service

delivery, offering professional expertise, and monitoring performance to ensure that organizational,

individual, and program objectives are achieved within scheduled timelines and budget.\

CORE COMPETENCIES

• Adaptability

• Communication

• Decision Making

• Leadership

• Negotiation

• Planning and Organizing

• Problem Solving

• Strategic Thinking

• Resource and Fiscal Management

JOB DUTIES

• Ensure all client contract requirements are fulfilled

• Responsible for the day-to-day communications with the Client

• Track, address, and resolve all issues and matters related to the contract promptly

• Attend all regular, and as needed, meetings to discuss contract performance and issues related to the

services, including any operational improvements/lessons learned, to debrief on complaints, incident

reports, outstanding service issues and inquires of the Client, and to provide updates

• Provide the Client with the required reporting deliverables

• Examine reports (e.g., inventory, sales and daily reports) to determine the operational activities of the

company and to maximize performance

• Ensure that all staff receive appropriate training on job duties, organizational policies, and procedures;

• Establish and maintain a productive working environment and culture for all

• Oversee administrative processes

• Contribute to the development of departmental and organization-wide policy and procedures

• Provide coaching and mentoring and conduct evaluations of all program staff

• Develop and manage project budgets

• Provide recommendations and information for program development

• Plan and organize meetings and special events as required

• Develop and maintain sustainable relationships with key community stakeholders

• Ensure maintenance of records and databases

• Perform other duties as necessary

REQUIREMENTS

• Post-Secondary Degree or Diploma in operations management, business, or a related field.

• 5 or more years previous senior management experience in the non-profit / business / front-line

service environment with proven leadership abilities

• 3+ years of experience in human resources (i.e. clear and solid understanding of personnel policies,

practices, and procedures and other operational issues faced by the organization)

• Effective leadership skills, with a strong focus on operations and business processes

• Demonstrated ability to manage key stakeholder and client relationships;

• Able to identify key issues, creatively and strategically overcome internal challenges or obstacles

• Strong knowledge of fiscal management and responsibility, finance, funding, contracts, and

partnerships

• Effective attention to detail and rigor

• High level of integrity, confidentially, and accountability

• Sound analytical thinking, planning, prioritization, and execution skills

• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people

management skills

WORKING CONDITIONS

• Ability to attend and conduct meetings

• Manual dexterity required to use desktop computer and peripherals

• Local travel required

• Overtime as required

• Regular business hours, though evening and weekend work will be required

• Hybrid Work Environment

COMPENSATION

The OSC offers competitive salary packages, an incredible work environment, and professional

development opportunities.

If you possess a combination of the above skills, knowledge, attitudes, and experience please submit a

resume and a cover letter to the posting as indicated. All submissions must be received no later than 4:00

p.m., June 5, 2023. We thank all applicants for their interest, however, only candidates selected for an

interview will be contacted. Please apply by emailing Dominique Rutherford, the OSC’s Human Resource

Coordinator at [email protected] with the subject “Operations Manager” or through

this job posting portal.

We thank all applicants for their interest, however only those under consideration for the role will be

contacted. The Ottawa Safety Council (OSC) is committed to being an equal opportunity employer and

encourage applications from all qualified candidates. Please advise in advance if you require any

accommodation during the application or selection process. The OSC is committed to employment equity

and encourage candidates to self-identify as visible minorities, people from culturally diverse backgrounds,

people of all gender identities and sexual orientations, Indigenous peoples, and persons with disabilities.