General Manager, Toronto, Ontario

SMCP - Sandro, Maje, Claudie Pierlot

General Manager

Location: Yorkdale Maje

 At SMCP, our ambition is to become the global leader in the accessible luxury space. Our four Brands spread Parisian chic around the world by offering unique products & premium experiences to our customers in 43 countries. Our dreams of dressing the men and women in Paris have now transcended into a global reality across five continents.  Here in North America, our “One Customer Journey” includes a robust store network of 168+ locations in addition to our digital platforms in the US and Canada.

SMCP has successfully developed a business model that blends elements of luxury and fast fashion based on the belief that Parisian elegance is only as desirable as it is sustainable and has therefore set ambitious sustainability objectives for 2030 to preserve our planet. 

Visit our Global Company website at https://www.smcp.com/en/ to learn more.

We are currently seeking a dynamic Store Leader whose ambition is to build the year over year business and the local client base in order to take market share away from our competitors and to maximize our P+L. The Leader we are seeking will also have a successful track record in acquiring and developing talent. We expect each of our Store Leaders to create an environment where the team looks forward to coming to work and enjoys the relationships and trust they have developed with their colleagues. In order to be a successful leader at SMCP, you will need to be inspirational with a passion for bringing out the best in people.

Be Our Passionate Entrepreneur: Here’s Where You Come In...

As a General Manager, you will accomplish the mission above by developing a robust business strategy touching upon People, Product, and Planet utilizing a "people centric" approach and an "empathetic" leadership style. Our Store Leaders approach the business like it's their own (entrepreneurial spirit), playing the role of head coach so that every team member believes in themselves and can achieve their full potential.

Talent

• Has a passion for developing team members.
• Need to be an excellent recruiter and can successfully woo candidates to our brand.
• Holds team accountable for the delivering results.
• Responsible for creating a positive work environment prioritizes retention.
• Proactively monitors overall performance.

Customer Service

• Is the ambassador for clienteling, building sales, and wardrobing clients from head to toe in order to build the local client base.

KPI’s

• Achieves all KPI targets including: conversion, UPT, average basket, appointment sales, inventory shortage results, staffing, etc. Develops a robust business strategy

Clienteling

• Successfully executes and gets results with the our clienteling program.
• Shows the team what clienteling truly looks like and how critical it is in order to build a thriving business.

Operations

• To be an effective store leader at SMCP, you must be fully versed in both the front and back of the house in order to be successful. Operational duties tend to be very hands on.

Relationships

• Develops effective relationships with all Corporate partners by interacting with them regularly. The purpose of our Headquarters is to provide full support to our robust retail stores network.

KEY INGREDIENTS - THE SUCCESSFUL STORE MANAGER CANDIDATE: 

• Solid analytical skills.
• Solid Leadership skills
• Solid communication and problem-solving skills.
• Results-oriented
• Has potential client resources.
• Has potential talent resources.
• 3-+ years of prior supervisory experience preferably in luxury retail management - versed in Human Resources and People Development.

What We Have In Store For You

• Enhanced medical, dental, vision insurances
• Clothing Allowance
• Personal Cell Phone contribution
• Wardrobe (6 to 8 pieces per season based on eligibility)
• Life Insurance
• Competitive Base Pay + Monthly/Seasonal Bonus Structure
• Short and Long-term disability
• Generous Shopping Discount - 50% off Retail
• Employee Assistance program
• Generous Paid Time Off including Sick, Vacation, Holidays, Personal days
• RRSP / DPSP Employee savings plan.