Analyst, Vendor Operations Jobs

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Who We Are

In the Customer Support Centre of Excellence (CoE), we strive to provide PC Financial, PC Optimum, Loblaw Digital, Loblaw Retail, and SDM Retail customers an effortless experience in the moments that matter. We use technology, automation, and delivery optimization to improve customer and colleague experiences. We collaborate with technology and products teams to create synergy and deliver value. We are nimble, agile and collaborative solving complex problems at pace. We run as one team, value diversity and dig deep to always know more.

Why This Role Is Important

The Analyst, Vendor Operations, will be responsible for providing day to day Vendor operational support, control execution along with oversight of outlier activity, vendor processing reconciliations and risk management reporting of key Vendors. This will include monitoring audit reports, handling and keeping control evidence, creating robust reporting of monitored activity and managing vendor inventories. This role will also be key in building and maintaining strategic partnerships with internal and external partners.

We are looking for a candidate that is a self-starter, highly energized, and has excellent communication and presentation skills. The right candidate will bring a strong mix of experience with financial planning and reporting within operations, and a ‘roll-up-your-sleeves’ approach.

What You’ll Do

• Provide insights and robust reporting to management team highlighting issues/trends and call out any high-risk operating deficiencies associated to inventory reconciliations
• Validation of accuracy of inventory reports
• Identify and investigate any potential risks or variances to the overall inventories, find root cause of risks, implement risk mitigation tactics, and develop contingency plans
• Support Vendor in adhoc day to day inquires or issue resolution
• Identify & champion process improvement opportunities & enhancements to improve overall efficiency while minimizing financial impacts (increases to cost savings) with all partners
• Daily oversight and execution of Statement Validation
• Carrying out the audit work in an optimal fashion in compliance with timeline requirements outlined in the planning phase
• Provide robust reporting/data analytics and trending analysis on outlier activity
• Manage inventory re-order & destruction
• Lead in internal partner meetings with respect to inventory/collateral management, usage, reorder points and draft minutes for distribution
• Maintain an understanding of operational processes and procedures and continuously recommend process efficiencies and improved customer experience
• Develop and maintain accurate up to date process documentation
• Maintain current operational documentation such as process documentation, monthly production forecasts, controls, statement of procedures, etc.
• Provide support & assistance in resolving complex or intensified inquiries, taking full ownership and handling to final resolution
• Responsible for implementing internal operational controls monthly and maintaining control evidence
• Inventory management for all collateral housed at vendor locations including managing volume to within tolerable levels
• Make time sensitive decisions, requiring sound and independent judgment
• Onsite Vendor validation (Cards & Statements) as required
• Create and maintain accurate inventory of control functions and processes, ensuring accuracy
• Documenting clear and concise results

What You'll Need

• 3+ years operational vendor operational experience or relevant experience in financial sector (Credit and Debit/Banking)
• Proficient with Microsoft Office (Word, Excel, Access, PowerPoint)
• Experienced nalytical skills to identify gaps and deficiencies and develop solutions
• Highly organized, with an appreciation of meeting reporting commitments
• A good team player who is also able to work independently in a fast-paced environment
• Excellent verbal, written, and reporting skills
• Strong communication and interpersonal skills with the ability to foster and develop relationships both internally and externally
• Post-Secondary Education
• Excellent time management and organizational skills
• Experience managing multiple internal and external relationships
• Strong attention to detail, self-motivated, and adaptable to change in a dynamic environment

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number Of Openings

1

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.