Technology Vendor Team Leader, It Vendor Management

In this role, the Technology Team Leader, IT Vendor Management Office (VMO) will develop and lead WSP’s IT Technology Vendor ecosystem management strategy focusing on maximizing value and return on investments from service providers. You will establish and develop strong relationships with strategic vendors to ensure contract adherence and expected performance, while driving continuous improvement and innovative approaches to service delivery. The successful candidate will effectively partner with IT Delivery, IT Operations, Procurement, and Finance to optimize our vendor portfolio and develop the Vendor Management Strategy for WSP’s strategic vendors. This role will report directly to the Director IT Vendor Management and will evolve to include the management of a team of individual vendor managers.

A day in the life...

As the Technology Team Leader, IT Vendor Management Office (VMO), you will manage all IT technology vendors on behalf of WSP. This will include a core focus on the following key elements:

• Ensure WSP contract obligations are executed.
• Vendor Management Office Evolution
• Act as a trusted advisor and SPOC to stakeholders for vendor related matters - assessment, sourcing, costs, contracts, issues/disputes
• Chair monthly contract governance reviews and track outcomes.
• Act as entry point for large scale trials, partnerships, and proposals.
• Perform analysis to optimize costs for vendor technology purchases and consumption and professional services.
• Establish and execute the process to collect, consolidate, and analyze vendor contracts and annual spend.
• Vendor Selection
• Act as the Subject Matter Expert and internal reference point for IT vendor contracts, amendments and SOWs, and contractual correspondence. Support Operations and Project teams on vendor issues and requirements
• Collaborate with vendors on driving continuous improvement and value-creating approaches to service delivery, technology utilization and cost optimization.
• Support vendor risk management processes based on operational and contract security requirements.
• Support M&A for matters related to vendor contract integration and optimization, and assessment of VM processes.
• Vendor Relationship Management
• Collaborate with Corporate Procurement, and IT teams on vendor selection and contract negotiations. Critical contributor to contract terms and conditions including performance and governance.
• Provide leadership to mature and evolve the Vendor Management Office framework of policies, processes, and responsibilities.
• Track and address consumption/entitlement licensing for high volume contracts.
• Oversee the development and reporting of metrics and tangible objectives to support the organization’s needs, and the creation of scorecards and reporting of vendor performance.
• Coordinate Executive Relationship Management sessions (e.g., QBR, Annual Executive Relationship Management).
• Contract Management and Vendor Governance
• Act as relationship SPOC for vendors on contractual reviews, updates, or issues/disputes.
• Oversee contract and service delivery results. Maintain performance scorecard results and apply contractual financial elements for missed performance objectives.
• Establish the process to collect, consolidate, and communicate vendor agreements and share updates tied to contracts, performance, risk, major initiatives, etc.
• Segment and rationalize the vendor portfolio so that appropriate focus can be applied to the most strategically important vendor relationships/engagements.
• Maintain dedicated relationships for assigned vendors.
• Communicate contract summary and relevant details to key stakeholders in the organization.
• Collaborate with vendors and Procurement on planning for new contracts and upcoming renewals. Stay ahead of vendor/contract life cycle events to maximize value of contracts.
• Segment and rationalize the vendor portfolio so that appropriate focus can be applied to the most strategically important vendor relationships/engagements while supporting specific needs for tactical or legacy vendors.
• Provide critical contribution to vendor strategy for existing vendors, new contracts or change of vendors.
• Vendor Strategy

We'd love to hear from you if you have ...

• A minimum of five years experience in vendor management or a related field (eg asset management, IT outsourcer management, sourcing and procurement, contract management)
• Well versed in the management of vendors/third parties, including, but not limited to, policies, performance, vendor risk, relationships, contracts (including negotiations), and issue and dispute resolution
• Ability to effectively interpret and act on data and analytics, particularly with regard to trends in vendor performance and reporting, and product utilization.
• Broad awareness of the IT industry and the products and services provided by technology vendors. High level of understanding of one or more of the following: Microsoft Azure and E365, Engineering applications, Network and data centre infrastructure, ERP software, IT management software and hardware.
• Understanding of the vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements.
• Solid grasp of financial concepts and budget planning and management.
• Proven experience in successfully leading a team.
• Ability to influence without authority and collaborate with internal clients and stakeholders.

About Us

WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At WSP:

• We value our people and our reputation
• We are future focused and challenge the status quo
• We have an empowering culture and hold ourselves accountable
• We foster collaboration in everything we do
• We are locally dedicated with international scale

Please Note:

Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.

Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).

WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

WSP Global Inc.