Vendor Governance Management, Manager

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid

Job Summary
The Manager, Vendor Governance reports to the Sr Director, Vendor Governance Management in North America (Business Unit) and is responsible for ensuring effective risk management of the Company’s vendors globally.
The incumbent will have a deep understanding of relevant risk management principles and best practices. The individual is accountable for driving and monitoring compliance to the Company’s Outsourcing and Third-Party Risk Management Policy. As a critical element of the first line of defense, the manager will monitor and manage vendor risk, including conducting risk stratifications and developing risk mitigation plans for vendors deemed to be highest or heightened risk.
As a subject matter expert, the incumbent is expected to contribute to development and delivery of vendor risk management training and provide input to relevant policies, processes, and tools.
In this capacity, the individual must be skilled in influencing others to assess and monitor vendor risk and follow vendor risk management policy.
This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.
Key Accountabilities

• Ensure Pre-Screening Questionnaires and Inherent risk questionnaires are completed on a timely manner and required actions are taken.
• Complete pre-contract due diligence of highest or heightened risk vendors. Assess impact of risk assessments on vendor evaluation and selection.
• Partner on an ongoing basis with business units & internal subject matter experts to identify and evaluate all risks and risk mitigation strategies associated with procurement highest and heightened risk vendors.
• Review any concerns in the score cards or performance reviews with the business, ensure actions are taken to mitigate the risks
• Participate in investigation and mitigation of data breaches for highest and heightened vendors
• Aggregate key risk metrics and performance metrics and provide to the Strategic Procurement Office for reporting to the Enterprise Risk Committee, Operational Risk Committee and Board Risk Committee
• Monitor risk incidents and remediation resolution including development and execution of corrective action plans and ensure follow-on reporting and monitoring. Evaluate and process complaints, appeals and grievances. Collaborate with the business to develop disaster recovery and business continuity plans for highest risk vendors.
• Complete pre-contract clause review of highest or heightened risk vendors. Assess if any mandatory risk clauses are required, and action are taken to address the risk.
• Perform data aggregation, data analytics and reporting activities. Provide and maintain vendor risk reporting mechanisms, and track and report outcomes from vendor management activities. Collect, organize, and distribute reports and documents and recommend enhancements to reporting and audit tools.
• Reassess the risks associated with highest and heightened risk vendors prior to the renewal of contract agreements.
• Escalate vendor risk issues and compliance problems that have not been adequately addressed.
• Serve as a subject matter expert in interpreting requirements and improving awareness of operational risks faced by the businesses from vendor failure/poor performance.
• Stay informed about the latest developments in the vendor risk management field.
• Support development and execution of a robust communication and training plan to facilitate the effective awareness and application of outsourcing and third-party risk management policy and best practices.
• Ensure completion and compliance for all activities related to outsourcing regulatory governance.
• Assist and manage any adhoc projects, as requested
• Proactively monitor all vendors for emerging risks and provide business partners with visibility
• Participate in the Global Vendor Management Program, by ensuring that the business has provided scorecards and performance reviews; provide guidance and expertise to business
• Prepare and complete annual risk governance for highest risk vendors, Appendices as per established policy, etc.
• Engage Information Risk Management and other risk Subject Matter Experts such as Legal, Compliance, Operational Risk Management, Investigative Services and Tax, as applicable.

Skills / Competencies

• Proven innovator – expert in identifying and implementing change management and business process transformation; consistently challenges the status quo; takes balanced risks to promote growth of ideas; comfortable in high pressure environments.
• Problem analyzer and decision maker – effectively searches and uses industry and market insights; able to assimilate, synthesize, and present complex information in a value-added form; attention to detail; evaluates feasibility and practicality of ideas and options; takes ownership and makes informed and timely decisions.
• Skilled communicator – communicates complexity with clarity and ease; articulates a clear view of concepts, ideas, and objectives; able to interface with different stakeholders at all levels; represents the company externally with confidence; skilled in both oral and written communication.
• Fluent in Business English (written & Oral)

Qualifications

• Exceptional multitasking skills with an aptitude to make the right decision on competing priorities and deadlines
• Operates in a professional and ethical manner with customers and vendors;
• Knowledge of risk and control practices, procedures and principles
• 5+ years’ experience in vendor management or third-party risk, Operational or Enterprise Risk, Internal Audit or Corporate Procurement or Contracts
• Strong PC skills and proficiency with MS Excel, Word, Access and Sharepoint
• Excellent communication and problem-solving capability.
• Demonstrated ability to meet deliverables on time
• Graduate degree
• Strong written and verbal communication skills
• Exercises good judgment;
• Self-starter with high level of initiative.
• Strong interpersonal skills and service-oriented attitude
• Attentive to details and quality, well-organized, innovative and result driven;
• Familiarity with large scale company systems, databases and reporting tools;
• 5+ years in a professional environment

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock And Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$82,500.00 CAD - $148,500.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.