Director Of Operations - Canada

This is a remote position in the GTA with regular travel to customers' stores.

Local candidates only

What We Are Looking For

Focal Systems is currently expanding our operations in North America, and we are seeking a Director of Operations to be an integral member of the Focal Systems-Canada team. You will build and lead a highly experienced team of field operations experts focused on deploying state-of-the-art imaging technology devices. The team is responsible for the end-to-end installation and maintenance of Focal Systems shelf cameras that are currently being deployed at scale (think 200,000+ units) at leading retailers throughout the world.

What You Will Be Doing

• Understanding the customer's business, defining success criteria, and building plans to exceed expectations
• Work with the field teams across the organization to ensure tasks are completed
• Collaborate with executive management in the development of performance goals and long-term operational plans
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Proactively address barriers to success, including being a direct contact for support escalations
• Identifying and targeting areas in which the business can improve operations
• Analyze operational processes and performance, recommending solutions for improvement when necessary

What You Need To Be Successful

• Six Sigma certification
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Knowledge of the retail, mass merchandiser, home improvement, and/or grocery operations, along with the associated information technology stack such as shopper-facing apps, back-room inventory management, and/or retail POS systems is a plus.
• Startup mentality, team player and willing to work 40+ hours a week
• Good understanding of account management and customer success
• Bachelor's degree (preferably advanced degree)
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Excellent communication, presentation, and demonstration skills
• Ability and desire to work independently in a remote environment
• 10 years of operations experience with 5+ years in a leadership role with significant experience in managing people and process
• Proven ability to plan and manage the operational process for maximum efficiency and productivity

Why Focal Systems

Strong Values and Mission

We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since in¬ception.

Exceptional Team

We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

Outstanding Partners

We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.