Director Of Professional Services - Housing Software (Canada Remote)

Director of Professional Services Emphasys Software - PHA Full Time | Permanent | Remote

Emphasys Software PHA is currently seeking a Director of Professional Services in to manage the client delivery of our enterprise software solution in a way that is consistent with our customer-focused vision and brand promise.

Responsibilities

The Director of Professional Services will oversee a team of consultants, trainers, and project managers, and will have the following primary responsibilities:

• Identify new opportunities for professional services in the market. Collaborate with the sales team to facilitate the sales, discovery, scope, planning and deployment of the product.
• Lead product delivery and implementation services, providing management and oversight of implementation projects.
• Ensure consistent delivery of both operational and financial performance in keeping with corporate metrics. Create and maintain project budgets, monitor project profitability, and drive outstanding revenue results in alignment with overall business objectives.
• Coach professional services team members to boost performance and foster each individual’s personal and career development. Recruit and develop best-in-class team members.
• Facilitate communication and teamwork within the professional services team, between the team and clients, and across functional teams, including sales, support, and development, in a Scrum-type environment.
• Interact regularly and positively with clients to plan implementation, track delivery progress, and proactively identify and manage through roadblocks to ensure client success. Ensure on-time, on-quality, and on-budget delivery, and fulfill our promise of delivering the industry’s best solution, with the best ROI, implemented right the first time.
• Develop and implement new processes and procedures that will support clients, implementations and customer satisfaction goals.
• Supervise the professional services team to ensure that delivery is timely and meets or exceeds the clients’ needs. Manage staffing issues, including project assignments and capacity planning.

Requirements

• Excellent analytical skills with the ability to understand client business needs, maximize staff efficiency and help identify market needs.
• Experience managing P&L and core financial metrics preferred.
• 5+ years of experience in software implementation or professional services.
• 2+ years of direct people management experience.
• Experience working and deploying Agile Scrum strongly preferred.
• Bachelor’s degree in Business, IT or related field.
• Proven leadership skills with demonstrated success developing and/or engaging a top-notch team.
• Strong project management, consulting and process improvement skills.
• Excellent, professional communication skills, with the ability to communicate technical concepts to clients and understand their business needs.

Benefits

• PTO + Parental Leave
• Work Remote
• Competitive Bonus & Profit-Sharing Program
• Tuition Reimbursement Program
• Gym Stipend and Wellbeing Programs

WHY EMPHASYS?

While we are part of an established, multinational software corporation, Constellation Software (TSX: CSU), we operate as an independent, agile, ambitious team with entrepreneurial flexibility. As a group and as individuals, we are encouraged to stretch ourselves, to take calculated business risks. We reward merit, and the right candidates will find fast growth opportunities.

While our work environment is casual, we are a professional, intelligent and driven group. As such, we want new team members who are positive, energetic and passionate. We want team members who excel in their roles, who seek challenges and find innovative solutions to them, and who never stop growing personally and professionally.

Emphasys promotes equal employment opportunities for all. Emphasys does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status or any other basis covered by appropriate law. All employment decisions are made based on qualifications, merit, and business need.

Apply now!