Director Of Client Services

At its core, a Client Services exists to ensure that clients are satisfied with the business they are working with. They do whatever it takes within the constraints of set business goals to accomplish this task, whether they have to work with the clients directly or oversee a team of representatives that work with customers. The ultimate goal is to increase sales and maximize customer satisfaction through direct interaction and the implementation of certain strategies.

• Making recommendations for improvement based on performance metrics
• Analytical thinking and data analysis skills
• Drafting accurate reports for management about whether business goals are being met
• Interacting and building relationships with clients to ensure their satisfaction
• Leadership and mentorship skills
• Creative problem-solving skills
• Creating client service strategies and overseeing their implementation
• Active listening and empathy traits
• Decision-making skills
• Written and oral communication skills
• Maintaining accurate client records