Coordinator, Tenant Services Jobs

Location

Exchange Tower - 130 King Street West

Business

At Brookfield Properties, our global network and relationships are here for our tenants and partners — wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don’t just coexist, but thrive. If you’re ready to be a part of our team, we encourage you to apply.

Brookfield ambassador specializing in innovative relationship management with high profile tenants; who promotes and establishes Brookfield Properties through their superior service commitment as the preeminent property management company within Canada.

This position will ensure excellent service delivery, promoting Exchange Tower, 105 Adelaide St. W., First Canadian Place (block) complex as a definitive tenant destination in the downtown financial district.

Responsibilities

• Assist with tenant special events and coordination of corporate gifts
• Participate on Tenant Service Team with organization of all internal tenant events, i.e., Valentine’s Day, Earth Month, Tenant Appreciation, Waste Reduction Week, Tenant Survey, etc.
• Liaise between tenants to communicate construction build outs of tenant premises, i.e. noise level, access into adjacent tenant premises, education of, and tenant issues, etc.
• Assist with the Tenant Green Team committee meetings; promoting environmental stewardship
• Assist with service elevator and loading dock requests on an as required (back-up) basis
• Identify and share amenity opportunities to create value
• Prepare and distribute Tenant Communication as required
• Collect all tenant forms and assist with tenant database update as required
• Monitor tenant service work order reports (310SERV) to identify trends
• Maintain tenant files including monitoring collection of tenant insurance documents
• Assist with collection and reporting of tenant retail sales
• Manage the annual bicycle lottery and award process
• Liaise with all Operating Departments to ensure tenant concerns are addressed in a timely manner and service levels are maintained
• Assist tenants with axiis app onboarding
• Review the retail levels daily to ensure lease lines are observed
• Assist with purchase order generation
• Assist with collection of outstanding Accounts Receivable; including attending monthly meetings with site accountants
• Ensure tenant recycling bins, signage and education is properly distributed to improve waste diversion from landfill
• Assist with the coordination of all pre-move in and move-in requirements such as suite address, post office box, pass cards, tenant information guide, lobby and electronic directory signage, etc.
• Assist with the coordination of the Tenant Wellness Program for the EX/105A/FCP block; creating additional programs and tenant amenities
• Report deficiencies to 310SERV
• Assist with award submissions, i.e. LEED, BOMA360, BOMA Certificate of Excellence
• Assist with the management of the lease administration process, ensuring all property specific deals are entered on a timely basis
• Assist with management of day to day operations in the complex specific to housekeeping inspections, exterior and interior plant maintenance, building signage
• Assist with the coordination and distribution of tenant prebills and annual statement of adjustments
• Assist with monthly budget management for accounts specific to Tenant Services activities
• Additional responsibilities as assigned by the Assistant Property Manager and the Property Manager
• Relief reception coverage in the event of absence
• Assist in the management of all property office and retail tenants; dealing with day to day questions and concerns including billing issues, lease inquiries, service amenities, special requests, telecommunications, etc.
• Assist with the creation and execution of content for the axiis app for ET/105A including tenant events, charitable promotions, local area updates and publicizing tenant programs. Participate in monthly internal strategy meetings

Qualifications

SERVICE / PERSONAL SKILLS:

The ideal candidate for this position will have a strong service orientation and will be confident, friendly and courteous. They must present a mature, tactful and professional image with excellent interpersonal and communication (written/oral) skills. They are self-motivated, a creative problem solver and able to work effectively under pressure independently and in a multidisciplinary team environment. Adaptability, strong organizational skills and an eye for detail and accuracy are critical to being successful in this position.

Experience & Technical Skills

• Intermediate skills in Microsoft 2010 Word & Excel
• Previous experience in Yardi and Angus software systems is an asset
• Knowledge of financial and lease analysis
• Minimum 3-5 years commercial property management experience or equivalent in a large mixed use complex environment

Education/Designations/Licenses

• University education preferred, or similar work experience required
• Professional designation e.g. RPA, CPM preferred, or pursuing

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.