Tenant Services Specialist Jobs

ACML’s Client Services team is growing! Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you!

WHO ARE WE?

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

WHAT DO WE OFFER?

• Education bursaries for Employee Children
• Competitive salary
• Competitive benefits package
• Training & tuition reimbursement programs
• Referral bonus program
• Excellent retirement savings plan

WHO ARE WE LOOKING FOR?

ACML is actively seeking an Tenant Services Specialist located in Toronto, Ontario whose main responsibilities will include, but are not limited to, the following:

• Manages/coordinates tenant service work requests from client call centre re: day-to-day and emergency HVAC, maintenance, etc.; ensures appropriate information/updates are relayed to client representatives (including SVP, Tenant Relations, client call centre, etc.) in a timely manner.
• In collaboration with Operations Manages, assesses/determines work request priority to facilitate resolution in an efficient/professional manner. As required, obtains quotes to facilitate work requests.
• Demonstrates an ongoing, continuous learning focus (i.e., an awareness of current skill/knowledge and an acceptance of continuous learning) through courses, networking and/or personal research.
• Participates in and supports other duties as assigned.
• Monitors/tracks operational performance statistics; runs CMMS reports; conducts root cause analysis; consolidates data/information into concise business report(s) for management review/action; prepares other operational reports, as requested.
• Provides relief to Customer Service/Dispatcher as required.
• Develops/maintains processes to track work order progress, action items, inquiries, complaints, problem resolution, etc. to facilitate closure of work requests in accordance with performance-based service agreement. Follows up re: outstanding service requests.
• Develops/maintains working relationship with client, tenants, building operations staff and suppliers/contractors/external service providers to discuss problems, potential solutions and facilitate delivery to tenant service
• Directs/manages dispatch function including resourcing of staff; sets priorities and develops/maintains administrative policies/procedures. Provides back-up dispatch support, as required.
• Provides input to building operation decisions by identifying tenant needs.
• Manages tenant work order billable process on behalf of client; ensures charge-backs are prepared/tracked in a timely/efficient manner; tracks contracted services and ensures relevant paperwork is maintained/submitted to client and/or internally as required; liaises with external service providers as required.
• In collaboration with next level management, defines personal skill/competency gap and creates/implements personal/career development plans.
• Utilizes industry best practices/procedures to address work requirements; identifies problem areas, conducts investigations and develops/recommends based on analysis, course of action that may include innovative solutions.
• Liaises with inventory/stores personnel to ensure a streamlined/efficient approach to work order parts/materials management.
• Acts as ACML resource re: efficient/effective use of client CMMS; trains ACML staff as required.
• In collaboration with Operations Manages, identifies/makes recommendations to improve facilities management service delivery.
• Participates in client meetings (as ACML representative) re: specific building initiatives; prepares meeting minutes, identifies ACML action items, etc.

WHAT WILL YOU BRING?

• Demonstrated ability to gather information, accurately assess issues and assign level of priority.
• Communication (written and verbal) – clear; concise; tactful; listens actively and objectively; open/consistent communication
• Strong organizational/documentation skills with attention to detail and ability to multi-task and set priorities under tight deadlines.
• 3 - 5 years recent/related work experience in property, project, and/or facilities management.
• Accountability – results oriented; takes ownership and delivers on commitments
• Intermediate level computer skills (such as Microsoft Office suite).
• Knowledge of facility operations/maintenance an asset; general knowledge of building systems and related codes/legislation an asset.
• Demonstrated ability to learn/apply new processes.
• General knowledge of health & safety legislation, codes, etc. an asset.
• Teamwork – works collaboratively with others to achieve common goals while adding value to team
• Post-secondary education in facilities/property management preferred (or equivalent combination of education and experience).
• Strong customer service orientation/skills; commercial experience an asset.
• Tenant Service Orientation – understands/meets service needs
• Proven strengths in:
• Critical thinking skills with demonstrated analytical/problem solving skills.
• Ability to work independently and within a team.
• Ability to work in a fast-paced, multiple tenant environment and to apply various tenant specific requirements to individual service request situations.

WHY SHOULD YOU APPLY?

We work hard to find the right people and provide opportunities for them to flourish.

We offer a collaborative environment with experienced leaders and room to grow. We are a company that values integrity, continuous improvement and operations excellence. A full list of the benefits and perks that we offer is available on our website

If you’re as excited about the future of our company as we are, we would love to hear from you! We welcome and encourage all qualified candidates to submit a detailed resume.

We are an accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Accessibility

ACML is committed to providing an accessible work environment. Upon request during the recruitment process, ACML will accommodate applicants with disabilities.

For more information on our Accessibility Program please refer to our

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