Coordinator, Tenant Coordination (18 Months)

Coordinator, Tenant Coordination (18 Months)

Location: Yonge & Eglinton Centre; Toronto, ON

Employment Type: Contract (18 Months) | Full-Time

Work Model: Hybrid (3 days in office)

Who We Are

RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate.

We are proud to be recognized as one of Canada's Greenest Employers and a Greater Toronto's Top Employer. At RioCan, you can build a career with real impact and longevity. You get the stability and resources of an established company and the entrepreneurial and collaborative spirit of a start-up. Life at RioCan is dynamic and fast-paced. We know that great ideas can come from anywhere, and we empower our people to suggest and implement them. We value different voices and perspectives and appreciate that the unique backgrounds and identities we each bring to our jobs make the whole business stronger.

Position Overview

The successful candidate will be the key partner between the Tenants and our Construction teams which will in turn strengthen the relationship with the Tenants in RioCan’s portfolio. A Tenant Coordinator is part of the Tenant Experience team and plays a key role in establishing and expanding RioCan’s Tenant Coordination Protocol throughout Development, Tenant Construction CapEx projects.

Responsibilities

• Participate in regular Tenant Summary reports, day-to-day updates, take preventative action and address deficiencies quickly and efficiently.
• Provide input and support to Leasing and the construction teams during Landlord Work schedule negotiations and preparation of construction documentation for Tenants
• Support an annual Tenant Engagement survey
• Guarantee strict adherence to scope of negotiated leases and ensure compliance with Company policies and project guidelines.
• Strengthen the relationships with our Tenants by providing up to date information on Construction projects
• Provide exceptional Tenant service, acting as the Tenant contact for RioCan, exceeding expectations, establishing and maintaining effective relationships by gaining Tenant trust and confidence.
• Act as liaison and foster consistent, positive Tenant relationships with all stakeholders on construction projects, until rent commencement
• Monitor all Development Tenant Coordination activities in regards to budget, scheduling, cost, quality control, timelines, design and construction methodology.
• Act as a concierge for all Tenant-related requests and distribute follow-up communications to meet corporate deadlines.
• Solve problems in a proactive way
• Respond to Tenant and RioCan requests in a timely matter
• Support the Tenant Experience team

Qualifications

• The ability to multi-task, prioritize and direct multiple projects on a concurrent basis
• Experience with budgeting and financial controls
• Results driven and detail oriented
• 1-3 years previous relevant experience; retail construction management and mixed-use property experience an asset
• University Degree in Engineering, Architecture, Planning, Business or Construction
• Thorough understanding of commercial retail construction and building construction technology
• Experience in construction drawing reading, building codes, municipal requirements, and fire code regulations
• Proficient in Project Online, Teams, Excel, Word, Project and Outlook
• Proven command of lease interpretation and lease terminology; in particular Landlord Work - Schedule C
• Excellent oral and written communication skills, with the ability to effectively communicate across all levels of the organization
• Proven negotiator and effective persuader with exceptional problem solving skills

Why join RioCan?

We believe in rewarding you for what you do and investing in your career and long-term success. Our total rewards and perquisites program is designed to fit and enrich your life physically, emotionally, financially, and socially. We offer eligible employees:

Work / Life Balance that prioritizes YOU. Enjoy a hybrid work model with flexible work hours, an extra-long weekend with our RioCan Cares Day, and half days before every long weekend in the summer.

Professional Growth and Development that includes a continuing education reimbursement, a mentorship and leadership development program, on-demand online learning, and cross-training opportunities.

An Extensive Health and Benefits Program that includes health and dental benefits for you and your family starting on day one, a healthcare spending account, an employee family and assistance program, virtual healthcare, and other resources.

A Comprehensive Retirement Program to help prepare our employees for the future. This includes matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan.

Additional Perks and Benefits that include paid time off, parental leave top-up, various employee discounts, employee referral and recognition programs, and opportunities to participate in community initiatives, committees, and social events throughout the year.

We are committed to creating a diverse and inclusive work environment where all employees are valued, included, and empowered to do their best work and bring great ideas. People are at the core of who we are, and we respect that they have taken all paths to get here. RioCan welcomes applications from all candidates and is committed to providing accommodations for people with disabilities. If you require accommodation at any stage of the application process, please let us know, and we will be happy to work with you to meet your needs.

You can also visit us at www.riocan.com to learn more about who we are and what a career at RioCan can look like for you.