Contracting Administrator - 12 Months

Career Opportunity

Role Title

Contracting Administrator - 12 months

Purpose of role

Job Profile Summary

The Contracting Administrator is accountable for ensuring that producers and up-line management in all distribution channels are contracted and licensed promptly, as per established guidelines and service levels, in accordance with provincial and state laws. To provide customer service at established service levels to the various distribution channels by accurately answering questions and/or resolving contracting and licensing inquiries.

Key Responsibilities

• Review contracting package for completeness, following up on outstanding contractual requirements.
• Track and notify the producer and up-line regarding expiring errors and omissions coverage and update system as necessary with new information.
• Track and notify the producer and up-line regarding expiring licenses and update appropriate systems as necessary with new information.
• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards.
• When advised, process producer and up-line terminations on the systems, ensuring that the appropriate state/province is properly notified.
• Administration of contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed and appointed, where applicable with state and/or provincial insurance departments.
• Administer, review & adjudicate background checks within established approval guidelines, communicating with producer when necessary to obtain clarification regarding financial or criminal aspects on the background check report; make recommendation for exceptions or declines where appropriate.
• Process state appointments for producers and up-line management which permits them to sell for Foresters.
• Responsible for processing of new producer and up-line management contracting packages.
• Add and maintain accurate producer and up-line personal, contracting & licensing information on all applicable systems.
• Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis.

Key Qualifications

• Must have excellent written and verbal communication skills.
• Post-secondary diploma in a related field or equivalent experience.
• Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
• Knowledge of PMACS and PMACS web portal would be an asset.
• Knowledge of producer and up-line contracting for both Canada and the US is an asset.
• Requires well-developed problem solving and analytical skills.
• French written and verbal skills would be considered an asset.
• Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
• Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues.
• Accurate keyboarding skills with good working knowledge of Word and Excel.
• Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.

Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.