Director, Smb Sales - Canada

About The Team

Our SMB Sales team finds and engages with prospective restaurant accounts in Canada. This team consists of Sales Managers, Regional Account Executives, Inside Sales Account Executives, inbound, vendor, and marketing sales teams. The SMB Sales team educates restaurants on the value of partnering with DoorDash.

About The Role

As the Head of Canada’s SMB Sales team, you will own the sales performance, hiring, retention, job satisfaction (i.e. NPS), and team development for all of Canada's pre-sales (prospect to close) organisation. You will expand leadership initiatives across the broader Canada sales organisation. You have a history of winning in the Canadian market, by developing multiple sales channels, including self-serve (inbound) leads. You will oversee and develop sales team members, from sales development to closing roles. You will lead a multi-layered sales group, where you will mentor and uplevel our current sales leaders. You will report into the Senior Director of Pre-Sales in our core DoorDash Sales organisation.

You're Excited About This Opportunity Because You Will…

• Speak for those not at the table. As a leader of an organisation, you will often be the sole representative of your team in a room, speaking on behalf of hundreds of people. Being collaborative and communicative in these settings is important to succeed.
• Live to build. We are far from done building at DoorDash. You will build teams by recruiting Regional Merchant Leads, Strategic Merchant Leads, and Sales Managers, while building programs aimed at growing our people, and building sales functions and motions that increase our productivity.
• Drive bar-raising performance. We operate under a quarterly Objective and Key Result (OKR) system; it’s the responsibility of our Head of Sales to drive the team’s performance into the green each quarter, surface the voice of the market, and ask for what is needed to get the team back on track when headwinds set us back.
• Invest in people growth. To achieve multi-generational success, we need to have the strongest talent on our team. We'll get there not only by recruiting the best, but also, you will apply deliberate development efforts to that talent to give them the tools to succeed across individual and team functions.
• Lead across functions. Beyond leading your team, it will be your responsibility to help your cross-functional partners (such as Merchant Strategy, Sales Ops, Sales Planning, HR, Recruiting, and Finance) relate to the pain points of our merchants and Account Executives. Without obsessing over this pain, we will not move as quickly as we need to to remain empathetic to the needs of our customers.

We're Excited About You Because…

• Minimum 8+ years of experience in sales or revenue-focused team
• Comfort with our tech stack, including Salesforce.com, Google Docs, Google Sheets, Outreach.io, Chorus.ai
• Minimum 2+ years of experience leading and developing sales leaders, such as Sales Senior Managers, Sales Managers, Supervisors, Team Leads, and similar
• 1+ years of experience driving market share or relevant revenue generation work in the Canadian market
• Minimum 4+ years of experience leading sales organisations, with direct or dotted line leadership to multidisciplinary sales teams, including outside sales, inside sales, and/or vendor sales

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.