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Director Of Operations (Western Canada)
Company | St. Louis Bar & Grill |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Food & Beverages |
Expires | 2023-09-29 |
Posted at | 8 months ago |
Director of Operations – Western Canada
- Ensure all reports are completed as required by you and the franchisees.
- Establish credibility throughout the organization with management, employees and franchisees in order to support collaboration and problem-solving.
- Be responsible for all Devilishly Good Service initiatives are in place.
- Coordinate with the Business Intelligence team to identify operational efficiencies to drive customer satisfaction as well as top line sales.
- Ensure all restaurant staff keep to the highest possible standards as set by St. Louis home office.
- Be a brand champion and the face of our brand to our teams and our guests (show passion for food and brand).
- Continue improving the programs, policies, practices and processes associated with meeting strategic and operational initiatives.
- Manage and assume overall responsibility for the success of restaurants in your region by directing all operational aspects of each store and driving sales whilst minimizing costs.
- Set sales and operational expectations for your group of restaurants, and ensure those goals and expectations are achieved through regular monitoring.
- Analyze profit and loss statements to find opportunities for cost-effectiveness and profitability to drive optimal EBITDA.
- Have an in-depth understanding of the market so that you can maintain competitive awareness.
- Ensure implementation and execution of all marketing and training programs, new product rollouts and incentives.
- Be able to create action plans on areas of opportunity for each restaurant to drive desired results.
- Coordinate with members of development team and related departments to assure new restaurants open successfully and in a timely manner.
- Travel throughout the western region is a necessary aspect of this role.
- Ensure ongoing training and development for staff in each of your restaurants within the region.
- Recommend and monitor operating policies and procedures to ensure that the restaurants are operated efficiently, consistently, and within guidelines with respect to customer experience, sales, restaurant appearance, staffing, inventory management, and financial control.
- Ability to deal with unexpected work demands, changes to deadlines and high pressure.
- Minimum 6 years of leadership management experience, ideally with a franchisor business within the restaurant or retail industry.
- Strategic thinking & planning abilities with the ability to implement plans through to execution.
- Post secondary degree (Business or Hospitality ideal).
- Strong people leadership & coaching experience with the ability to problem solve while communicating effectively with all key stakeholders and guests.
- Ability to understand business metrics for application and creation of strategic goals for franchisees to improve operations.
- Effective oral and written communication is required for interactions at all levels.
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