Director Of Operations (Ontario & Atlantic)

Director of Operations, Ontario & Atlantic

Are you Devilishly Good at what you do and looking for a great place to apply all those traits that make you an amazing leader, coach and individual? Join the team at St. Louis Bar & Grill as our Director of Operations, Ontario & Atlantic. St. Louis Bar & Grill is a thriving organization that is growing and expanding nationally (and internationally!). We offer a dynamic, high-performance culture with exceptional team members where you can grow your career and maximize your potential. A competitive compensation and benefits package can be yours along with the opportunity for extended weekends and industry-leading vacation schedules. We will support you in your professional development and nurture your career with us. We are proud of the company culture we have created and would love you to be a part of it!

We’re looking for an experienced and dynamic Director of Operations, reporting directly to our VP, Operations based in Toronto. You will oversee the work of the Business Consultants together with the Ontario and Atlantic Region, supporting our franchisees in making their restaurant and business dreams come true! You will provide strategic restaurant operating direction in alignment with the company's vision, values and culture, through support and coaching of the Business Consultants while facilitating restaurant operations to achieve annual operating budget goals and company sales targets.

As The Director Of Operations, You Will

• Ensure all franchisees and teams keep to the highest possible standards as set by St. Louis home office.
• Be a brand champion and the face of our brand to our teams and our guests (show passion for food and brand).
• Recommend and monitor operating policies and procedures to ensure that the restaurants are operated efficiently, consistently, and within guidelines with respect to customer experience, sales, restaurant appearance, staffing, inventory management, and financial control.
• Have an in-depth understanding of the market so that you can maintain competitive awareness.
• Continue improving the programs, policies, practices and processes associated with meeting strategic and operational initiatives.
• Be able to create action plans on areas of opportunity for each restaurant to drive desired results.
• Ensure all reports are completed as required by you and the franchisees.
• Lead regular one-on-one performance discussions with each Business Consultant and support development plans for each.
• Ensure ongoing training and development for staff in each of your restaurants within the region.
• Travel throughout Ontario and the Atlantic region is a necessary aspect of this role.
• Manage and assume overall responsibility for the success of restaurants in your region by directing all operational aspects and driving sales whilst minimizing costs.
• Coordinate with members of development team and related departments to assure new restaurants open successfully and in a timely manner.
• Establish credibility throughout the organization with management, employees and franchisees in order to support collaboration and problem-solving.
• Analyze profit and loss statements to find opportunities for cost-effectiveness and profitability to drive optimal EBITDA.
• Ensure implementation and execution of all marketing and training programs, new product rollouts and incentives.
• Be responsible for all Devilishly Good Service initiatives that are in place.
• Set sales and operational expectations for your group of restaurants, and ensure those goals and expectations are achieved through regular monitoring.
• Create business objectives and financial targets for Business Consultants through the use of business analytics.
• Coordinate with the Business Intelligence team to identify operational efficiencies to drive customer satisfaction as well as top line sales.

Qualifications & Experience

• Strategic thinking & planning abilities with the ability to implement plans through to execution.
• Strong people leadership & coaching experience with the ability to problem solve while communicating effectively with all key stakeholders and guests.
• Ability to understand business metrics for application and creation of strategic goals for franchisees to improve operations.
• Minimum 6 years of leadership management experience, ideally with a franchisor business within the restaurant or retail industry.
• Ability to deal with unexpected work demands, changes to deadlines and high pressure.
• Demonstrated experience leading a team of operational specialists.
• Effective oral and written communication is required for interactions at all levels.
• Post secondary degree (Business or Hospitality ideal).

If this sounds like you then we can't wait to meet you!

At St. Louis Bar & Grill we strongly believe in an inclusive culture and having diverse colleagues. We are an equal opportunity employer and are happy to provide accommodation for those who require it at any point in the recruitment process. Should you need this job posting in an alternative format please let us know. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.