Director Of Community Jobs

Company Description

Take a seat on the Xplor rocketship to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Xplor is seeking an innovative, dynamic, and growth-oriented Director of Community to lead Xplor’s impact in the Boutique Wellness industry. This key role offers an experienced leader the opportunity to build and lead the Community go-to-market strategy for Xplor globally in the Boutique Wellness industry. You’ll be part of a global team of high-performance leaders working together to build the Xplor brand and grow our businesses all the areas we play in.

As the Director of Community, you will own strategy and execution of our global Community Program. Your role is to humanize the Xplor Marian Tek brand by creating, cultivating, and connecting relationships within the Xplor Mariana Tek ecosystem. You will create organic incentives for people and businesses to join our community as well as creating opportunities to develop, grow and thrive together as a community. You will create a system of elevated brand advocates to help us tell the story of our powerful community in the most authentic way possible. You will create partnerships with brand adjacent businesses to support the development our community. Through powerful experiential moments in our key cities, we will bring our community together in ways that will celebrate our similarities as business owners and entrepreneurs. With all of this, we will support our overall marketing strategy with a high level of brand resonance and loyalty that will undoubtedly create conversion.

This exciting role is a great opportunity for a savvy fitness and wellbeing leader with a proven history of success in Community building to build a high-performing ‘engine’ that will catapult Xplor to a market leadership position in boutique wellness. The successful candidate will have a great track-record of driving community engagement. Ultimately accountable for the ‘boutique’ community performance, the Director of Community will be a key member of Xplor’s global F&W senior leadership team.

Key Responsibilities

Community Strategy

• Establish key industry relationships.
• Identify, build, and maintain priority relationships with influential figures and organizations with the designated key cities.
• Works cross functionally with the marketing and sales teams to identify key city opportunities and sales targets.
• Build partnerships with brand adjacent businesses and organizations to broaden our network and create value for our community.

Ambassador Program

• Build the global ambassador program strategy to develop a powerful promoter network and community.
• Create connectivity between ambassadors solidifying a unique Mariana Tek community.
• Create development road map for the ambassador community to elevate both personal and professional development.
• Identify key storytelling moments within the ambassador community and work with Marketing team to amplify.

Key City Experiential Strategy

• Build an experiential strategy that can be applied to each key city and honors each city’s unique characteristics.
• Execute events in Key cities that serve customers, instructors, prospective customers, partners and Xplor staff

Qualifications

• Exceptional stakeholder management and Program management skills with demonstrated ability to lead and work with senior executives across the business.
• 5+years of team management experience in marketing
• 7+ years’ experience developing and executing a brand Ambassador program focused on customer acquisition in key cities.
• Proven track record of building, leading, and managing integrated campaigns across multiple channels including web, social, email, as well as in-person events and other activities.
• 10+ years’ experience in a B2B/C marketing leadership capacity.

Experience/Skills Desired

• Previous experience working abroad or in an international capacity in a global company.
• Previous success working in a matrix organization and/or cross-functional environment.
• Experience with SaaS products and/or solution selling is desirable.
• Detail-oriented with strong project management skills
• Experience with marketing automation tools and Salesforce CRM is an advantage.
• Excellent written, verbal and presentation skills to address audiences of varying seniority and relevance.
• Be a highly professional leader and team player with a positive, can-do attitude; must be very comfortable with continuously changing opportunities and priorities.

Travel: Greater than 50%

Additional Information

Some of the perks of working with us:

• Competitive Gender Neutral Paid Parental Leave
• Unparalleled opportunities to learn and accelerated career development
• Health, Life, Dental, Vison, 401K Match, Paid Holidays, Flexible PTO
• Access to mental health support
• A collaborative, team environment with people who truly love what they do

How to apply?

To start your application with us, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].

More About Us

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022.

Good to know

To be considered for employment, you must be legally authorized to work in Canada. Xplor does not sponsor visas, either at the time of hire or at any later time.

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.