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Delivery Manager (Ote $125,000/Year Usd), Gigster Hq
Company | Gigster |
Address | Dufferin, Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-10-13 |
Posted at | 8 months ago |
Are you a high-performing Delivery Manager who is bored with implementing the same solutions over and over? If so, then keep reading...
- Observe their happiness and take corrective actions.
- Report against the plan.
- Resolving conflicts.
- Observe happiness and take corrective actions.
- Team Management:
- Observe key delivery metrics
- Dive into issues or unhealthy signals, and come up with root causes and solutions.
- Administrating (staff decisions, payments, onboarding)
- Setup proper expectations.
- Delivery Management:
- Client Management:
- Be responsible for delivery success.
- Build trust.
- Running marketing activities.
- Cold calling for sales opportunities.
- Perform specific tasks towards the client product deliverables, i.e., writing user stories.
- Own the day-to-day project management activities, i.e., backlog grooming, daily stand-ups, etc.
- Engineering or development tasks.
- How to make a customer happy with the results.
- How to build a strong team performing for customer success.
- How to make successful software project delivery in a dynamic environment.
- Be able to dive deep into the issues, find real root causes and navigate the team to resolution.
- Client management:
- Be close to the team and understand everything that happens on the ground.
- Team Management:
- Handle good or difficult conversations: the team behind, client blocks delivery, team changes, timeline/scope trade-offs.
- Be able to be an authority (in a good way) for the team of senior professionals.
- Grow client trust and confidence in Gigster.
- Anticipate and manage team risks.
- Communicate clearly and concisely project status in alignment with Gigster solution.
- Anticipate client relations risks.
- Navigate the team to achieve goals in alignment with client expectations, Gigster solutions and contracts.
- Communicate in groups and 1-1, having the team’s confidence.
- Delivery Management:
- Manage scope, solution, or expectation variations in alignment with client expectations, Gigster solution, and contract to find a win-win.
- Set the right expectations upfront in alignment with Gigster's solution and contract.
- Staff the team (via Network Operations team): understand the team structure/profiles needed, resource gaps, select contributors assuming budget, allocation, geography.
- Manage project structure variations: scope, time, and budget.
- Observe key delivery indicators and notice issues may happen.
- Manage client acceptance of the Gigster deliverables.
- Worked with fixed-budget contracts.
- Data-driven decision-making.
- Knows the software technologies market and follows it.
- Switched to managing projects.
- Effective communicator.
- Started with a Software Engineering position.
- Switched to a higher level of managing projects (program manager, delivery manager).
- Switched to leading a software engineering team.
- Be able to analyze problems, find a root cause, separating it from symptoms.
- Other:
- Able to automate routine work.
- Projects:
- Worked on B2B projects with external customers.
- Worked with agile teams.
- Career path:
- Worked in agency-like / software house companies.
- Participated in > 10 software projects in different roles and 5+ of them in managing roles.
- Or switched to the customer success domain (to a senior position).
- Worked with remote global teams.
- Certificates.
- Has side projects/startups/experiments.
- Swag! Because who doesn’t love swag?
- Flexible work hours. We don’t care when you’re online, just that you have time with your team and customers and most importantly deliver great results.
- Stipend to help set up your ideal home office.
- We are 100% remote and global. Live your best life, wherever that may be, and never lose out on career opportunities because of it.
- Focus on culture. Coffee chats, happy hours, cooking classes, book clubs, and more!
- Dedication to development. We focus on career pathing for each and every one of our employees and help provide training to advance at every stage in your career.
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