Account Manager, National Accounts

We are looking for a competitive Account Manager to join our incredible national team at GardaWorld Toronto. Grow your career as a full-time Account Manager with this awesome opportunity. If you possess strong problem-solving skills, communication and have the right mindset for the job, then apply now!

In this role, you will be responsible for operational coordination for a group of National Accounts and for the retention, satisfaction, strategic growth & profitability of the assigned customer group. You will act as a liaison between clients, GardaWorld team members and internal operations and will be the primary point of contact for client service, employee performance and incident escalation. If you have experience working in a leadership role and thrive in a fast-paced environment where building relationships is a key factor to your success, then this may be the ideal opportunity for you!

What We Offer You

• Career development and advancement
• Training opportunities
• Competitive salary and benefits package
• Flexible hours
• Vehicle allowance
• RRSP contribution after one year of employment

What You Bring To The Role

• Ability to thrive in a team environment; possessing strong facilitation skills to promote and ensure organizational alignment.
• Excellent communication skills, both verbal and written.
• Exhibit a strong sales orientation.
• Post-secondary education.
• Proven ability to prioritize and multi-task in a fast-paced environment.
• Membership in ASIS and other industry associations a definite asset.
• Strong business acumen and strategic sense.
• Experience in managing client relationships.
• Competency in MS Office
• Knowledge of the Canadian security industry.
• CPP and/or CPTED designation or equivalent evidence of security expertise is an asset.
• Excellent problem solving, organization and analytical skills to juggle competing priorities.

What You Will Be Doing

• Develop and maintain strong relationships with key customer contacts
• Preservation and growth of account revenue- monitor profitability and make strategic adjustments as necessary based on the overall portfolio
• Single point of contact for selected National client accounts. Act as Quarterback to manage any issue escalation and required Corrective Action between client and individual regions and monitor effectiveness.
• Drive proactive initiatives and monitor success of implementation of said initiatives (can include process enhancements, value adds, cost savings to client/increased profitability, etc)
• Responsible for oversight, coordination and ensuring execution of all contract terms nationally for designated accounts. This includes required training, oversight and maintenance of required records and KPI/MBR/QBR reporting
• Ensure consistent service delivery nationally, streamline and create consistency for processes, policies, reporting, etc.

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