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Company | VGW |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Computer Games |
Expires | 2023-08-13 |
Posted at | 10 months ago |
Purpose:
- Go above and beyond to solve players’ queries as satisfactorily as possible.
- Working a 5-day roster (Sun-Thu or Tues-Sat) to build relationships and trust with players through friendly and helpful service.
- Confidently handles complex player queries and diffuses heated situations.
- Utilise reporting dashboards to action a set of proactive tasks to enhance key moments in our player’s journey with Chumba.
- Educate new players about Chumba in a way that will enhance their experience with us.
- Identify & act on opportunities to sustainably retain customers, or pass high quality players to Account Managers, positively impacting Chumba’s revenue.
- Attention to detail to ensure that your communication with the players is in line with the company's business model.
- Compliant with all team and business mandates with minimal supervision.
- Maintain close contact and relationship making sure to stay on top of changes and releases.
- Work closely with the Account Executives and Account Managers to ensure that everything is in line and that the players are satisfied.
- Demonstrated understanding of building relationships with customers.
- Experience interacting with customers online, ideally via Salesforce or Zendesk.
- Customer service experience of 3+ years or experience supporting an Account Manager at a coordinator level.
- Strategic with time management, able to distinguish between what is important and what is urgent.
- Teamwork and collaboration. Adheres to the team’s expectations and guidelines; fulfils team responsibilities; demonstrates personal commitment to the team.
- Accountability. Accepts responsibility for outcomes (positive or negative) of one’s work.
- Interpersonal skills. Demonstrates clear, professional, and respectful communications in all interactions, consistent with an inclusive work environment. Treats others with dignity and respect.
- Communication. Clearly communicates ideas, information, proposals, instructions, issues, and questions using appropriate tone and language. Demonstrates honesty; keeps commitments; behaves in a consistent manner.
- Attention to detail. Accurately and carefully follows established procedures for completing work tasks.
- Building trust. Demonstrates honesty; keeps commitments; behaves in a consistent manner.
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