Director, Strategic Accounts Jobs

The Director, Strategic Accounts will provide mentorship to Account Managers on advanced client development and service techniques. This person will manage all contract related issues including initiation and negotiation of new master agreements, contract compliance inclusive of confidentiality agreements, unique billing and reporting requirements, documentation of special provisions, and act as central point of contact to client for all related administrative matters

Job Summary:

• Develop new threads of revenue and increase overall revenue growth for all Randstad LOBs throughout all areas of the account, its subsidiaries and sister companies.
• Ensure that Randstad is positioned optimally to influence strategic recruitment and staffing decisions within accounts.
• Manage all contract related issues including initiation and negotiation of new master agreements, contract compliance inclusive of confidentiality agreements, unique billing and reporting requirements, documentation of special provisions, and act as central point of contact to client for all related administrative matters
• Broad based knowledge of the SPE staffing industry including Inhouse and customized client solutions & programs.
• Executive management of account activities, coordination of field-level Account Managers, and complete ownership of the overall client relationship within designated Strategic Accounts.
• Develop and maintain centralized customer intelligence repository inclusive of organizational charts, media clips, annual reports, current news releases, vertical market analysis, etc., and disseminate amongst the entire client service team
• Provide mentorship to Account Managers on advanced client development and service techniques.
• Act in a consultative capacity to the National Account on all areas of recruitment strategy with an emphasis on developing an integrated approach to recruitment
• Increase corporate visibility to Randstad SPE within specified high-value, Strategic Accounts at the highest level (President, CIO, CTO, Senior VPs within all client LOBs as well as HR, TA and Procurement etc.) through regular executive calls, visits, executive presentations, and delivery of top-tier value added programs.
• Responsible for attaining overall revenue goals, increasing account share, introducing other Randstad LOBs, developing high level business contacts and relationships, achieving margin and profitability goals,

Education:

• Bachelor’s Degree in Business Management or related field or 8-10+ years equivalent work experience required

Experience:

• 5+ years of demonstrated business development or client account expansion success

Knowledge:

Required:

• Demonstrated knowledge of current trends and best practices in recruiting and client business.

Preferred:

• Experience managing global partnerships.
• Business Case development.
• Business Process or Recruitment Process Outsourcing.

Experience with Tools:

Required:

• Microsoft Office (Excel / PPT / Word / Outlook)

Preferred:

• Candidate and/or Customer Relationship Management Systems (e.g. Bullhorn, Avature)
• Resource Management / Professional Services Automation tools
• Applicant Tracking Systems (ATS), (e.g. PeopleFluent, Taleo, eRecruit, Virtual Edge, Salesforce)
• Google apps (mail, calendar, contacts)

General Duties & Job Success Goals:

• Perform other duties as directed by the SVP, Business Development
• Successfully introduce new LOB’s / Concepts to existing accounts
• Ensure adherence to corporate guidelines and policies.
• Achieve Gross Profit targets from assigned accounts
• Ensure any client-specific SLA’s are consistently met

Job Requirements & Qualifications:

• The work requires making decisions that may have repercussions on the operations or profitability of one sector (office or department) or a whole proposal, contract or important client.
• The work requires making decisions that may have repercussions on the operations or profitability of various sectors or on a similar size proposal, contract or important client.

Innovation & Creativity

• The nature of the position and responsibilities requires innovation and creativity to improve or revise programs, methods, techniques, products, or services.

Teamwork

• To work in team in order to accomplish a part of the daily tasks, workload or project.

Complexity of Task

• The position requires relatively elaborate analysis: the situation/information to process involves many elements of a specialized nature and requires the use of various processes and concepts.

Workpace/Rhythm

• The sequence of work and deadlines are generally foreseeable, but they can vary unexpectedly. Adjustments need to be done by the incumbent in schedules and plans in order to fit with new expectations.

Physical Effort

• This position does not require a particular physical effort.

Mental Effort

• This position usually requires a moderate level of concentration. However, this position requires a sustained degree of mental effort for approximately 20% of the time (1 day per week), which means that it requires research or verification (for example, creating text, data analysis and interpretation, creating complex request in an E.R.P. etc.).

DESIRABLE:

• Analyzing - Analyzes numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system
• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of Contacts; uses humor appropriately to bring warmth to relationships with others
• Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

ESSENTIAL:

Updating Knowledge and/or Skills

• The updating of knowledge and skills is important for this position. The knowledge and skills are updated by doing position-related tasks each day and by undergoing additional training activities for an important time period during and outside the normal workday such as taking college or university courses, being a member of a professional association or keeping up to date on legislative changes.

Internal & External Communication

• The incumbent must negotiate agreements or legal contracts or manage organizational challenges that have an important impact on business success. He has to find acceptable compromises for stakeholders while representing the organization’s interests. The incumbent understands the importance of communication and sharing information across the organization and he must develop beneficial partnership for the organization.

Autonomy & Impact of Decisions

• Decisions made during the course of the job could either make the incumbent gain or lose time or could have minor consequences on its own work.
• The work requires making decisions that may have repercussions on some of the incumbent’s colleagues or on one aspect of the sales cycle.
• The work requires making decisions that may have repercussions on the operations or profitability of a work team or on the capacity to complete a sales cycle, or on client relations and/or future business

Interested candidates are invited to apply formally through Great People. If you would like to discuss the opportunity before applying, please contact Steve Hymus, Senior Vice-President, Strategic Accounts, directly by chat, phone or email.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.