Case Manager (2023-343-Cc)

Employment Type:

Full Time, Bargaining Unit

Work Hours:

35 hours/week, Monday-Friday, 8am – 4pm

Work Setting:

Exclusively Onsite

Salary:

External Rate: G7 - $51,997.08

Internal Rate: G8 - $53,058.24

Application Deadline:

August 10th by 11:59 PM

Program Overview – Supportive Housing, Community Care

The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Encourage/support tenant engagement in the ongoing management of their unit related to decluttering, garbage removal, and preparation for disposal of items.
• Undertake needs assessments and develop case plans with individuals in the program.
• Participate in ongoing training and education.
• Advocate on behalf of clients when required.
• Gather statistical and narrative information required for the Service and organization.
• Provide comprehensive case management services; assessment, personal goal setting through the development of Case Plans, short/long-term planning, informal counselling, follow up supports, crisis intervention, service co-ordination, case conferencing, and referrals.
• Help tenants set/achieve realistic goals, bringing the unit to an acceptable safety standard.
• Ensure the coordination of services and a “continuum of care”.
• Participate in regular supervisory sessions and annual performance appraisals.
• Complete statistics/reports and maintain all records regarding program/activity enrollment.
• Ensure that the anti-racism objectives and community development principles of the organization are achieved in the program.
• Work closely with staff and clients on strategies that support clients with substance use and mental health issues to maintain their housing.
• Liaise, consult, and collaborate with other program area staff and service providers.
• Monitor the housing challenges and ability of each resident to adhere to the policies and protocols and develop a team strategy for intervention when problems occur in accordance with housing first and eviction prevention principles.
• Link clients to various community resources and facilitate appropriate referrals to other community support services when required.
• Provide programming to educate tenants on relevance of pest control management.

What You Bring To The Team

• 3+ years related experience in mental health and harm reduction, housing help, and working with those who have experienced homelessness.
• Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).
• Bachelor’s degree in Social Work or a related discipline.

What Will Set You Apart

• Ability to develop, implement and evaluate community needs and follow up programs.
• Ability to minimize barriers through service delivery for low income individuals with mental health and substance use issues.
• Ability to work from a client-centered approach.
• Demonstrated information and referral skills; and ability to effectively link client to supportive services.
• Strong housing help skills and ability to support individuals to incorporate a harm reduction strategy in obtaining and maintaining their housing.
• Ability in case management, informal counselling, crisis intervention, and assessment.
• Ability to follow policies, procedures, and adhere to legislation.
• Proven ability to facilitate presentations and workshops.
• Applied computer skills (MS word, excel, and Internet).
• Demonstrated interpersonal, verbal, and written communications skills.
• Working effectively in a team/with other community professionals and independently.
• A thorough understanding of clinical practices and care models.
• Knowledge of the health sector, its related services, and community resources.
• Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing needs.
• Ability to use case management software is an asset (Pirouette).

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